Product Services Officer

Transport for NSW; Sydney; Hybrid; AUD 80,000 - 94,000; Full time

Job summary

Transport for NSW, based in Sydney (Rozelle) with hybrid work after initial onsite training, is seeking a Product Services Officer to deliver outstanding customer service for NSW Maritime products and services. You will handle mooring applications, licences, and registrations while supporting outsourced transactions and information management.

Two permanent bases in Sydney Rozelle or Gosford; starting base salary aligns with Maritime Officer Grade 3.

Qualifications

• Excellent communicator who thrives in a large team environment and consistently delivers high levels of customer service.
• Strong problem-solving, empathy and conflict resolution skills in diverse customer interactions.
• Proficient with Microsoft Word, Excel, and Outlook; comfortable navigating MS-based systems.

Responsibilities

• Provide phone support and high-quality customer service across NSW Maritime products and services.
• Support 7-day call centre function within Transport for NSW Maritime offices.
• Assist with administrative and back-office tasks, including data entry and record-keeping.

Skills

Customer service

Communication

Data entry

Tools

Word

Excel

Outlook

Job description

Job category:Manufacturing, Transport & Logistics

Job location: Rozelle, NSW, AU, 2039

Job reference number:111202

Employment type:Permanent Full-Time

Salary range:$79956.0-$94272.0

Based in Sydney (Rozelle) & Gosford

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you’ll:

In this role, you will be responsible for delivering high quality, team based customer service across a wide range of maritime products and services. This includes processing and managing mooring applications, issuing aquatic licences, overseeing boat code activities, processing infringements, and supporting outsourced transactions such as boat driver licences and vessel registrations. You will also assist with additional operational tasks as required.

As a Product Services Officer, your day to day responsibilities will include:

• Providing phone support and high quality customer service across the full range of NSW Maritime products and services, ensuring best practice delivery and consistent product knowledge
• Supporting the 7 day call centre function within Transport for NSW Maritime offices
• Providing administrative and back office support for on water activities, including information management, data entry, and maintaining accurate database records.

For more information on the role and business unit, view the Role Description,Information Pack and Maritime Careers brochure.

About you

You’re an excellent communicator who thrives in a large team environment while also being capable of working independently. You consistently deliver a high level of customer service and can confidently prioritise and manage your workload without compromising attention to detail. You have strong proficiency in Microsoft Office applications—particularly Word, Excel, and Outlook—and are comfortable navigating and completing tasks within Microsoft based systems. You’re someone who values being part of a diverse, supportive, and forward thinking team culture. If you consider yourself a customer service star who gets genuine satisfaction from helping and educating others—and you have a real interest in recreational boating in NSW,we’d love to hear from you!

This is a Monday–Friday position working 35 hours per week; however, occasional weekend and public holiday work may be required to meet operational needs. We currently have two permanent based in Sydney (Rozelle) or Gosford. For the first six months, you’ll be required to work onsite full time to complete training. After this period, the role will transition to a hybrid arrangement, combining work from home with onsite days in Rozelle in line with Transport’s hybrid working policies. The starting salary for this position is Transport Maritime Officer Grade 3, with a base salary of $79,956 per annum, plus superannuation.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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