Product Quality & Recovery Specialist

IKEA Gruppe; Perth; On-site; Confidential; Full time

Benefits offered by this job

15% Co-worker discount

Free uniforms

Free Co-worker parking

Subsidised meals

Bonus programme

Co-worker Loyalty programme

Benefits Membership

Employee Assistance Program

Job summary

IKEA Australia is hiring a Product Quality & Recovery Co-worker. Join a team focused on helping customers, sharing product knowledge, and supporting purchases while maintaining quality and sustainability across our home furnishing range.

Permanent 40hrs/fortnight roles with shifts from 07:00 to 21:00, including weekends. Perks include a 15% staff discount, free uniforms, parking, subsidised meals, and bonus programs.

Qualifications

• Strong customer focus and ability to assist customers with product knowledge.
• Experience with regular use of computers and IT systems.
• Ability to prioritise tasks in a fast-paced environment and work with a team.

Responsibilities

• Engaging and assist customers in understanding their needs and providing knowledge on IKEA products and services to support purchasing decisions.
• Present IKEA products in As-Is with strong commercial expression and pricing that attract customers while generating store results.
• Take necessary actions to recover products (repackaging, etc.) and ensure saleable condition.
• Assemble products according to instructions to ensure complete functionality.
• Support quality work to improve customers' perception of IKEA products.
• Promote sustainability impact in recovery decisions.
• Foster strong relationships with team and other departments to ensure collaboration and compliance processes.
• Maintain a safe store environment for customers and co-workers.

Skills

Customer focus

IT systems

Team collaboration

Safety mindset

Physical work

Tools

Computers & IT systems

Job description

IKEA Australia is hiring a Product Quality & Recovery Co-worker. Join a team focused on helping customers, sharing product knowledge, and supporting purchases while maintaining quality and sustainability across our home furnishing range.

Permanent 40hrs/fortnight roles with shifts from 07:00 to 21:00, including weekends. Perks include a 15% staff discount, free uniforms, parking, subsidised meals, and bonus programs.