Customer Experience Associate (Part-Time, Rotating Shifts)

IKEA Gruppe; Perth; On-site; Confidential; Part time

Benefits offered by this job

Annual leave 5 weeks

Co-worker discount 15%

Subsidised meals

Free uniforms

Free parking

Bonus programme

Benefits membership

Loyalty programme

EAP access

Job summary

IKEA is hiring a Customer Co-worker in Perth, Australia. You will support customers across Aftersales and Cashline, helping with returns, payments, and delivery arrangements, while ensuring a positive shopping experience.

The role operates on a permanent part-time basis with a rotating 7-day roster, requiring availability for day/evening shifts and weekends. Eligible for employee benefits and a comprehensive co-worker program.

Qualifications

• Experience in delivering excellent customer service.
• Able to stay calm and proactive in challenging situations.
• Excellent communication skills and basic computer literacy.

Responsibilities

• Process returns and resolve customer issues, escalating when needed.
• Handle cash and card payments accurately and efficiently.
• Support Cashline with customer interactions and store tools.
• Record information accurately to help improve the customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Cash handling

POS systems

Tools

POS software

Cash registers

Job description

IKEA is hiring a Customer Co-worker in Perth, Australia. You will support customers across Aftersales and Cashline, helping with returns, payments, and delivery arrangements, while ensuring a positive shopping experience.

The role operates on a permanent part-time basis with a rotating 7-day roster, requiring availability for day/evening shifts and weekends. Eligible for employee benefits and a comprehensive co-worker program.