Product Owner - Rapid Access (TOTO)

NSW Health; Willoughby; Hybrid; AUD 138,000 - 169,000; Full time

Benefits offered by this job

Hybrid work options

Salary packaging

Fitness Passport

Job summary

eHealth NSW is seeking a Product Owner for the Rapid Access & Authentication service to translate complex needs into digital healthcare outcomes. This statewide role sits in a Health Manager Level 4 framework with hybrid work flexibility in Chatswood.

You will own the product vision, roadmap and backlog, partnering with clinicians, customers and technology teams to deliver secure, scalable outcomes that improve user experience and operational efficiency. Competitive salary and benefits apply.

Qualifications

• Demonstrated Product Owner or product lifecycle management experience within a large, complex technology environment.
• Strong backlog management and prioritisation skills, with the ability to translate customer and business needs into clear outcomes.
• Proven ability to balance customer demand, risk, technical debt, service stability and delivery capacity.
• Excellent stakeholder engagement and influencing skills, working effectively with customers, technical teams, senior leaders, vendors and partners.
• Experience transitioning technology solutions from project delivery into business-as-usual ownership and support.
• Desirable experience in health or digital health ICT, IAM, SSO, EUC, cyber security, integration technologies and Imprivata solutions.

Responsibilities

• Own and drive the product vision, roadmap and backlog, ensuring alignment with strategic priorities, customer needs and operational requirements.
• Partner with customers, Local Health Districts and health entities to understand business challenges, validate requirements and shape product direction.
• Collaborate with engineering, architecture, cyber security, identity and operational teams to deliver customer-focused technology outcomes.
• Prioritise competing demands, balancing customer expectations, technical debt, risk, service stability and delivery capacity.
• Leverage service performance, incidents, problems and risk insights to continuously improve the product and inform backlog priorities.
• Support product lifecycle management, including transitioning new capabilities into BAU and contributing to vendor, licensing and investment decisions.

Skills

Product owner experience

Backlog management

Stakeholder engagement

Prioritisation

Vendor collaboration

Health ICT familiarity

Job description

Product Owner - Rapid Access (TOTO) (Health Manager Level 4)

Turn complex needs into digital outcomes that improve healthcare – with hybrid work and growth opportunities

• Temporary Full Time Exempt up until 30th June 2027
• Hybrid flexibility for work-life balance | Chatswood |
• Attractive salary, from $ $153,559 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Sunday 25th October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Product Owner of our End User Compute Program, you will be responsible for ensuring delivery of the product vision and roadmap for the Rapid Access & Authentication service. This is an exciting opportunity to own the product vision, roadmap and lifecycle of a statewide service, working with customers, clinicians, technology teams and vendors to deliver meaningful outcomes that improve user experience, security and operational efficiency.

In this role, you will:

• Own and drive the product vision, roadmap and backlog, ensuring alignment with strategic priorities, customer needs and operational requirements.
• Partner with customers, Local Health Districts and health entities to understand business challenges, validate requirements and shape product direction.
• Collaborate with engineering, architecture, cyber security, identity and operational teams to deliver customer-focused technology outcomes.
• Prioritise competing demands, balancing customer expectations, technical debt, risk, service stability and delivery capacity.
• Leverage service performance, incidents, problems and risk insights to continuously improve the product and inform backlog priorities.
• Support product lifecycle management, including transitioning new capabilities into BAU and contributing to vendor, licensing and investment decisions.

About You

• Demonstrated Product Owner or product lifecycle management experience within a large, complex technology environment.
• Strong backlog management and prioritisation skills, with the ability to translate customer and business needs into clear outcomes.
• Proven ability to balance customer demand, risk, technical debt, service stability and delivery capacity.
• Excellent stakeholder engagement and influencing skills, working effectively with customers, technical teams, senior leaders, vendors and partners.
• Experience transitioning technology solutions from project delivery into business-as-usual ownership and support.
• Desirable experience in health or digital health ICT, IAM, SSO, EUC, cyber security, integration technologies and Imprivata solutions.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Salary packaging to maximise your take-home pay
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Jason Carmichael or Chitra Mukhra and quote REQ700430.

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.