Senior Systems Officer - State-wide Network Services

eHealth NSW; Willoughby; Hybrid; AUD 138,000 - 156,000; Full time

Benefits offered by this job

Hybrid flexibility

Salary packaging

Allocated day off per month

Job summary

eHealth NSW is seeking a Senior Systems Officer for State-wide Network Services in Chatswood. You will manage operation, optimization and improvements of a large multi-tenant enterprise network, ensuring high availability and security while translating customer needs into actionable backlogs.

You will work with Product Owners and Principal Engineers, driving proactive problem management, documentation, and best-practice guidance to uplift team capability.

Qualifications

• Extensive senior-level network support or engineering background.
• Ability to refine requests into backlog items and liaise with product teams.
• Experience with multi-vendor environments (Cisco, HPE Aruba/Juniper, Fortinet, Palo Alto).
• Strong skills in creating technical docs and reports for stakeholders.

Responsibilities

• Collaborate with Leads, Product Owners and Engineers to define requirements.
• Participate in meetings to refine requests and manage tickets.
• Translate customer needs into actionable backlog items for the Product Owner.
• Promote agile practices in the support function and drive continuous improvement.
• Prepare and deliver service performance reports with key metrics and trends.
• Drive changes in change and event management while following NSW Health guidelines.
• Lead proactive problem management to maintain performance and reliability.
• Act as escalation point for complex incidents across network and security infrastructure.
• Oversee BAU operations including monitoring, config and high availability.

Skills

Senior engineering experience

Multi-vendor networking

Agile practices

Documentation & reporting

Tools

SolarWinds

Splunk

Job description

Senior Systems Officer - State-wide Network Services (Health Manager Level 3)

Provide State-wide Network services including but not limited to customer consultation, network design, level 2 and 3 support and implementation of new and existing services and infrastructure.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood
• Attractive salary, from $137,525 up to $156,231 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 15 October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Senior Systems Officer of our Customer Network Services team, you will be responsible for operation, optimisation, and continuous improvement of a large multi-tenant enterprise network, ensuring high availability, performance, and security across complex environments. Working closely with Product Owners and Principal Engineers, it translates customer needs and operational insights into actionable backlogs, while embedding agile practices to enhance support processes and service delivery. The position drives proactive problem management, technical leadership, and automation-led efficiencies, while acting as a key escalation point for complex incidents and enabling consistent standards through documentation, mentoring, and best practice guidance.

In this role, you will:

• Work collaboratively with Lead Support, Product Owners and Principal Engineers to understand product offerings, support processes, and operational requirements.
• Participate in internal and customer meetings to refine requests, manage tickets, and support resolution of customer issues.
• Analyse customer requests and translate them into actionable product backlog items, clearly communicating requirements to the Product Owner.
• Promote and embed an agile mindset within the support function through daily stand-ups, retrospectives, and continuous improvement practices.
• Prepare and deliver reports on service performance, highlighting key metrics, trends, and technical issues impacting delivery.
• Identify and drive improvements in Change and Event Management processes while ensuring compliance with organisational frameworks (e.g., NSW Health methodologies).
• Perform proactive problem management, including root cause analysis and resolution of complex technical issues to maintain system performance and reliability.
• Act as the technical escalation point for complex incidents across network, firewall, and Wi-Fi infrastructure, ensuring timely and effective resolution.
• Manage BAU operations across network environments, including monitoring, troubleshooting, configuration, and maintaining high availability, security, and performance.
• Provide technical leadership, mentoring, and knowledge sharing, while developing documentation, standards, and best practices to support consistent operations and team capability uplift.

View the position description here

About You

We are looking for someone who has:

• Extensive experience working in a senior support or engineering role, able to refine support processes, and translate customer requirements into actionable product backlogs.
• Demonstrated ability to manage and resolve complex technical issues in a multi-vendor environment (including Cisco, HPE Aruba/Juniper, Fortinet, paloalto) including acting as an escalation point, leading collaboration with other ICT groups, performing proactive problem analysis, and maintaining high availability and performance across WAN, firewall, and Campus infrastructure environments.
• Strong experience in developing reports, technical documentation, and best practice guidelines, with the ability to clearly communicate complex technical information to stakeholders and contribute to continuous improvement through change and event management processes.
• Proven technical expertise with advanced knowledge across modern networking and infrastructure technologies (including MPLS, IS-IS, MP-BGP, Multicast, MACSec, IPSec/GRE, SD-WAN, VXLAN, EVPN, and monitoring tools such as SolarWinds and Splunk), combined with experience in automation (Python, Ansible, NSO).
• Intermediate experience in firewalls, DNS, DHCP, load balancing,
• Ability to collaborate and mentor team members to build capability across the organisation. Knowledge and working experience of Agile practices and methodologies.

Why work at eHealth NSW?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment