Product Owner: Complex Credit Policy for Home Lending

Westpac; Sydney; Sur place; AUD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Mortgage discount offers

Culture, Lifestyle and Wellbeing leave

Tailored learning and development

Volunteer opportunities

Résumé du poste

Westpac in Sydney is seeking a Product Owner for Complex Credit Policy Experience to shape policies for customers with complex needs, including self-employed and investors. You will own the product strategy, backlog and priorities, and lead a cross-functional squad to deliver practical solutions.

You will work with Credit Risk and other specialists to simplify income assessment, investor lending, serviceability and credit processes while maintaining responsible lending, customer focus and strong

Qualifications

• Strong Product Owner or Product Management experience within a complex, customer-focused or regulated environment.
• A strong customer mindset, with experience using customer and frontline insights to understand problems and identify opportunities.
• Strong discovery skills, including using interviews, observation, journey insights and data to understand customer and user needs.
• A data-led approach, with the ability to use customer, market and performance insights to shape priorities and measure outcomes.
• Strong commercial thinking, with the ability to balance customer experience, growth opportunities, competitiveness, risk and operational outcomes.
• The confidence to challenge existing approaches, test assumptions and explore different ways to solve complex customer problems.
• Strong stakeholder management and influencing skills, with the ability to bring together teams across Product, Credit Risk, Distribution, Legal, Compliance, Data and Technology.
• An interest in understanding the external market and using competitor insights to identify opportunities for Westpac.
• Strong communication and problem-solving skills, with the ability to turn complex information into clear recommendations and priorities.

Responsabilités

• Lead cross-functional squad focused on improving customer experiences for complex credit policies.
• Own product direction, backlog and priorities using customer insights and data.
• Collaborate with Credit Risk, Distribution, Legal, Compliance, Data and Technology to deliver practical solutions.
• Compare Westpac with other lenders and identify opportunities to simplify income assessment, investor lending, serviceability and credit processes while maintaining responsible lending.

Connaissances

Product Owner

Product Management

Discovery

Data-driven

Stakeholder management

Commercial thinking

Communication

Cross-functional

Description du poste

Westpac in Sydney is seeking a Product Owner for Complex Credit Policy Experience to shape policies for customers with complex needs, including self-employed and investors. You will own the product strategy, backlog and priorities, and lead a cross-functional squad to deliver practical solutions.

You will work with Credit Risk and other specialists to simplify income assessment, investor lending, serviceability and credit processes while maintaining responsible lending, customer focus and strong