Pricing Experience Product Owner - Home Lending

Westpac Group; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Westpac Group is seeking a Product Owner – Pricing Experience to lead a cross-functional squad and own the product direction and backlog for the Home Lending Pricing tool. You will focus on understanding user needs, reducing friction, and delivering pricing improvements that enhance the day-to-day experience for lenders and brokers.

You will collaborate across Product, Technology, Risk, Operations and other pricing squads, measure outcomes, and trade off dependencies to create a more connected

Qualifications

• Strong Product Owner or Product Management experience in a digital or customer-focused environment.
• Strong customer discovery skills using interviews, observation, journey mapping, and testing.
• Experience combining customer feedback, operational insights and data to identify opportunities, shape priorities and measure outcomes.
• Understanding of lender/broker journeys in Home Lending is valuable or ability to quickly grasp frontline processes.
• Experience simplifying digital tools and reducing manual effort to improve user experience.
• Strong product capability across discovery, prioritisation, backlog management, delivery and value realisation.
• Strong commercial thinking balancing user experience, pricing outcomes, operational efficiency and risk.
• Strong stakeholder management and influencing skills across Product, Operations, Risk, Data and Technology.
• Strong communication, with ability to simplify complex problems and explain insights clearly.
• Curious and collaborative mindset, with willingness to challenge processes and seek better ways.

Responsibilities

• Lead a cross-functional squad and own the product direction, priorities and backlog for the Home Lending Pricing tool.
• Collaborate with Product, Technology, Risk, Operations and other pricing squads to manage dependencies and trade-offs.
• Define success metrics and measure outcomes to reduce rework and improve pricing response times.
• Engage with users to gather feedback and translate insights into practical pricing improvements.
• Deliver an end-to-end pricing experience that is simpler, faster and more transparent for lenders and brokers.

Skills

Product Owner

Product Management

Customer discovery

User research

Data-informed decisions

Stakeholder management

Communication

Cross-functional collaboration

Pricing experience

Job description

Westpac Group is seeking a Product Owner – Pricing Experience to lead a cross-functional squad and own the product direction and backlog for the Home Lending Pricing tool. You will focus on understanding user needs, reducing friction, and delivering pricing improvements that enhance the day-to-day experience for lenders and brokers.

You will collaborate across Product, Technology, Risk, Operations and other pricing squads, measure outcomes, and trade off dependencies to create a more connected