Product Owner, Pricing Experience

Westpac Group; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Westpac Group is seeking a Product Owner – Pricing Experience to lead a cross-functional squad and own the product direction and backlog for the Home Lending Pricing tool. You will focus on understanding user needs, reducing friction, and delivering pricing improvements that enhance the day-to-day experience for lenders and brokers.

You will collaborate across Product, Technology, Risk, Operations and other pricing squads, measure outcomes, and trade off dependencies to create a more connected

Qualifications

• Strong Product Owner or Product Management experience in a digital or customer-focused environment.
• Strong customer discovery skills using interviews, observation, journey mapping, and testing.
• Experience combining customer feedback, operational insights and data to identify opportunities, shape priorities and measure outcomes.
• Understanding of lender/broker journeys in Home Lending is valuable or ability to quickly grasp frontline processes.
• Experience simplifying digital tools and reducing manual effort to improve user experience.
• Strong product capability across discovery, prioritisation, backlog management, delivery and value realisation.
• Strong commercial thinking balancing user experience, pricing outcomes, operational efficiency and risk.
• Strong stakeholder management and influencing skills across Product, Operations, Risk, Data and Technology.
• Strong communication, with ability to simplify complex problems and explain insights clearly.
• Curious and collaborative mindset, with willingness to challenge processes and seek better ways.

Responsibilities

• Lead a cross-functional squad and own the product direction, priorities and backlog for the Home Lending Pricing tool.
• Collaborate with Product, Technology, Risk, Operations and other pricing squads to manage dependencies and trade-offs.
• Define success metrics and measure outcomes to reduce rework and improve pricing response times.
• Engage with users to gather feedback and translate insights into practical pricing improvements.
• Deliver an end-to-end pricing experience that is simpler, faster and more transparent for lenders and brokers.

Skills

Product Owner

Product Management

Customer discovery

User research

Data-informed decisions

Stakeholder management

Communication

Cross-functional collaboration

Pricing experience

Job description

What’s the role?

You’ll be joining our Home Lending team, helping make home loan pricing faster, simpler and more transparent for our lenders and brokers.

Job Description

As Product Owner – Pricing Experience, you’ll lead a cross-functional squad and take ownership of the product direction, priorities and backlog for the Westpac Home Lending Pricing tool. You’ll focus on understanding how lenders and brokers use the tool today, where friction exists and how we can make the pricing experience simpler and easier to navigate.

You’ll spend time with users, using their feedback alongside journey insights and operational data to identify the problems that matter most. From reducing duplicate data entry and manual steps to improving response times and providing clearer status updates, you’ll help shape solutions that make a meaningful difference to the day-to-day pricing experience.

Working across Product, Technology, Risk, Operations and other pricing squads, you’ll navigate dependencies, make informed trade-offs and help create a more connected end-to-end pricing journey.

You’ll measure success through the outcomes you deliver, including reducing rework and manual effort, improving pricing response times and creating an experience that more lenders and brokers want to use.

This is an opportunity to get close to your users, solve real problems and help create a simpler and more effective Home Lending pricing experience.

What will I need?

• Strong Product Owner or Product Management experience, ideally within a complex digital or customer-focused environment.
• Strong customer discovery skills, with experience using interviews, observation, journey mapping and testing to understand user needs and solve the right problems.
• Experience combining customer feedback, operational insights and data to identify opportunities, shape priorities and measure outcomes.
• An understanding of lender and broker journeys in Home Lending would be valuable, or the ability to quickly understand complex frontline processes.
• Experience simplifying digital tools and processes, reducing manual effort and creating better experiences for users.
• Strong product capability across discovery, prioritisation, backlog management, delivery and value realisation.
• Strong commercial thinking, with the ability to balance user experience, pricing outcomes, operational efficiency, risk and delivery considerations.
• Strong stakeholder management and influencing skills, with the ability to bring together teams across Product, Operations, Risk, Data and Technology.
• Strong communication skills, with the ability to simplify complex problems and clearly explain insights, priorities and trade-offs.
• A curious and collaborative mindset, with the confidence to challenge existing processes and continuously look for better ways to deliver.

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development. If you'd like to practise your interview technique or make your CV more impactful before you apply, check out our new self-paced eAcademy course, Prepare for Your Internal Job Search: CV & Interview Essentials. You can also Check out our FAQs and internal support resources here.