Product Manager

Hatch; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Australian Payments Plus in Sydney, NSW, AU, is seeking a mid-level Product Manager for Merchants and Online products within our AP+ Retail Payments team. You’ll manage and evolve retail products in online payment channels end-to-end, turning market, customer and usage insights into clear priorities and incremental value.

You’ll work across Product, Marketing, Commercial and Operations to shape roadmaps, define requirements, validate opportunities and drive product adoption and performance

Qualifications

• 3+ years of product management experience with a focus on card payments and e-commerce.
• Use market research, user feedback, expert input and product performance data to shape roadmaps.
• Develop and manage ecommerce payment products or merchant propositions, with acquirers, PSPs and merchants.
• Strong customer and stakeholder management across cross-functional teams.
• Build business cases, assess feasibility and use product data to guide decisions.
• Knowledge of payments products, technology, and the financial industry; relevant qualifications or equivalent experience.

Responsibilities

• Manage products across the product lifecycle from discovery, design, through launch and optimisation.
• Assess opportunities and change options through feasibility analysis, business cases and cost, impact and risk considerations.
• Develop product definition and translate product strategy into an outcome-based roadmap eftpos merchant and online propositions.
• Collaborate with cross-functional teams to optimise product performance, ensuring products deliver customer outcomes and meet business targets.
• Gather and communicate customer, market, stakeholder and product performance insights on trends, needs and risks to shape product propositions, positioning, priorities and development.

Skills

Product management

Card payments

E-commerce

Stakeholder management

Business cases

Data-driven decisions

Job description

This is a Product Manager role with Australian Payments Plus based in Sydney, NSW, AU

More about the Product Manager role at Australian Payments Plus

Role Seniority - mid level

Life @ AP+

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose

As a Product Manager for Merchants and Online products within our AP+ Retail Payments team, you’ll manage and evolve retail products in online payment channels end-to-end, turning market, customer and usage insights into clear priorities and incremental value. You’ll work across Product, Marketing, Commercial and Operations to shape roadmaps, define requirements, validate opportunities and drive product adoption and performance across Australia’s domestic payments ecosystem.

Key Responsibilities The Role Owns

• Manage products across the product lifecycle from discovery, and design, through launch and optimisation.
• Assess opportunities and change options through feasibility analysis, business cases and cost, impact and risk considerations.
• Develop product definition and translate product strategy into an outcome-based roadmap eftpos merchant and online propositions.
• Collaborate with cross-functional teams to optimise product performance, ensuring products deliver customer outcomes and meet business targets.
• Gather and communicate customer, market, stakeholder and product performance insights on trends, needs and risks to shape product propositions, positioning, priorities and development.

You’ll likely be a strong fit for this role if:

• You have 3+ years of product management experience with a focus on card payments and e-commerce.
• You know how to use market research, user feedback, expert input and product performance data to shape product propositions and roadmaps.
• You have proven experience developing and managing eCommerce payment products or merchant propositions, ideally involving acquirers, payment service providers and merchants, with a strong understanding of how these participants interact across the online payments value chain.
• You bring strong customer and stakeholder management, with proven ability to influence and communicate with cross-functional stakeholders and across the value chain.
• You’re comfortable building business cases, assessing feasibility and using product performance data to guide decisions and continuous improvement.
• You bring knowledge of payments products, technology, and the financial industry, supported by relevant tertiary qualifications or equivalent industry experience.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

What Happens Next

At AP+, we believe in the power of passion, pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re a Product Manager who enjoys solving complex problems, turning insight into action and building products that matter to millions of Australians, we’d love to hear from you.

We want to remove all barriers to inclusion, so if you need advice or support with your application, we’re here to help. Please reach out to ***email_hidden***. We also encourage you to let us know your pronouns at any point during the recruitment process.

A Final Note: This is a role with Australian Payments Plus not with Hatch.