Product Manager

pay.com.au; City of Melbourne; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Great work-life balance

Individual learning budgets

Job summary

A leading payment technology company based in Australia is looking for a dynamic Product Manager to drive product strategy and customer engagement. You will work with cross-functional teams to bring new features to life and advocate for customer needs through analytics and insights. This role requires strong communication skills and a track record in tech environments. If you thrive in fast-paced settings and are passionate about improving customer experiences, we want to hear from you.

Qualifications

• Proven experience as a Product Manager at a fast-paced tech company.
• Strong ability to translate customer needs into actionable product features.
• Proven track record of working effectively with cross-functional teams.

Responsibilities

• Work closely with Engineering, Design, Marketing, and Operations.
• Craft clear product documentation, including epics and user stories.
• Define and track KPIs to measure success.

Skills

Cross functional Collaboration

Customer Advocacy

Analytical skills

Excellent verbal and written communication

Tools

Product analytics tools

Job description

Overview

Pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses across Australia & the US to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises.

Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.

Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.

If you want to join a team building the future of business payments and rewards, Pay.com.au is the place to make an impact.

• Be part of a exciting Tech Scale-up, with teams across Australia and the USA.
• Enjoy flexible working arrangements and a great work-life balance.
• Grow your career in a culture that values creativity, innovation, and collaboration.
• Access to individual learning budgets to accelerate your career.

Product Manager

We are seeking a dynamic Product Manager to work across our payments experience and deliver new products and features as we rapidly scale our offering.

As a key member of our product team, you’ll have the chance to shape the future of our products and platform, driving customer engagement, loyalty, and business growth. This role is perfect for a results driven individual who is passionate about delivering seamless and valuable customer experiences.

You’ll be working with cross functional teams in Product, Engineering, Design, and Marketing, and will play a pivotal role in executing and giving input on the product strategy and roadmap for our platform offering. You’ll have the opportunity to have an impact on the customer experience quickly and take insights from idea to real product.

Responsibilities

• Cross functional Collaboration: Work closely with Engineering, Design, Marketing, and Operations teams to bring product features to life, ensuring smooth execution and alignment.
• Documentation: Craft clear, compelling product documentation, including epics, user stories and acceptance criteria, to align design, engineering and marketing teams.
• Customer Advocacy: Drive a customer-first approach, using feedback and data to inform product decisions and improve the overall payments platform experience.
• Analytics and Reporting: Define and track KPIs to measure success, report on progress, and iterate on the rewards products and features based on data driven insights.
• Process Optimisation: Identify and implement opportunities for optimising the platform experience, increasing user engagement, and reducing friction in the user experience.
• Continuous Improvement: Stay on top of industry trends, customer needs, and competitor activities to continuously innovate and improve the payments offering.

About you

• Proven experience as a Product Manager at a fast-paced tech company, comfortable with ambiguity and quick execution.
• Strong ability to translate customer needs into actionable product features that drive engagement and value. Experience driving discovery and customer interviews and plus.
• Proven track record of working effectively with cross functional teams to launch successful products.
• Strong analytical skills and experience using data to guide decision making and measure product success.
• Demonstrated ability to identify problems and take initiative to resolve them.
• Experience working with product analytics tools and collaborating with engineering teams to implement new features.
• Excellent verbal and written communication skills with the ability to simplify complex ideas and rally stakeholders behind a shared vision

We know everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.

A few more things…

Successful candidates joining the team will need to complete a National Police Record Check.

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.