Product Manager

Good to Great Schools; Cairns Regional; On-site; AUD 100,000 - 130,000; Full time

Job summary

Good to Great Schools Australia seeks a Product Manager to collaborate with cross-functional teams and deliver products meeting customer needs and business goals. You will coordinate feedback, support planning and releases, and track product performance to drive continuous improvement across products and services.

The role focuses on analysing customer feedback, monitoring engagement, and providing insights to guide strategy and communications with Marketing, Publishing and Evaluation teams.

Qualifications

• Excellent analytical skills, translating data into actionable product decisions.
• Strong leadership and collaboration across cross-functional teams.
• Exceptional communication and stakeholder management to influence at all levels.
• Organisational and project coordination skills.
• Ability to analyse customer feedback, trends, and product data.
• Strong written communication and report writing.
• Attention to detail and commitment to QA processes.
• Problem-solving with a continuous improvement mindset.
• Ability to manage multiple projects, timelines, and priorities.
• Digital literacy with reporting, publishing and customer management systems.
• Ability to define and execute a product strategy aligned with business goals.
• Customer-centric product development mindset.
• Capability to obtain a Working With Children Check and police check.

Responsibilities

• Act as the primary point of contact for product-related matters with stakeholders.
• Identify product improvements via customer feedback, data and evaluations.
• Support product planning, timelines, implementation and release processes.
• Support measurement of product impact, engagement, satisfaction and retention.
• Contribute to evaluation processes, indicators and reporting frameworks.
• Collaborate with Marketing on product launches, promotions and campaigns.
• Provide product information, impact data and customer insights for marketing.
• Assist in identifying customer needs, target audiences and engagement opportunities.
• Monitor feedback, engagement and trends to identify improvement opportunities.
• Carry out tasks as directed by leadership and tech teams.

Skills

Analytical skills

Leadership

Communication

Organisational skills

Project coordination

Customer feedback analysis

Data-driven decisions

Tools

Reporting systems

CRM tools

Publishing tools

Job description

As a Product Manager, you will collaborate closely with cross-functional teams to ensure the successful delivery of products that meet customer needs and align with business objectives. You will coordinate customer feedback and be responsible for coordinating the development, review, improvement, and evaluation of organisational products and services. The role takes direction from Deputy Director and works collaboratively with Marketing, Publishing, and Research and Evaluation teams to ensure products are high quality, aligned to organisational goals, responsive to customer needs, and demonstrate measurable impact. The role focuses on gathering and analysing customer feedback, monitoring product performance, identifying improvement opportunities, and supporting the continuous enhancement of products, systems, and customer experience.

Key responsibilities

• Act as the primary point of contact for internal and external stakeholders regarding product-related matters
• Identify product improvement opportunities through customer feedback, usage data, and evaluation findings
• Support product planning, timelines, implementation, and release processes
• Support the measurement of product impact, engagement, satisfaction, and retention
• Contribute to the development of evaluation processes, indicators, and reporting frameworks
• Work with Marketing teams to support product launches, promotions, campaigns, and customer communications
• Provide product information, impact data, and customer insights to support marketing strategies and messaging
• Assist in identifying customer needs, target audiences, and engagement opportunities
• Monitor customer feedback, product engagement, satisfaction, and impact data to identify trends and improvement opportunities
• Carry out other tasks as directed by the Deputy Director and the Head of Tech and AI

About you

• Excellent analytical skills, with the ability to translate data into actionable insights and product decisions
• Strong leadership and team collaboration skills, with experience working across cross-functional teams
• Exceptional communication and stakeholder management skills, with the ability to influence and negotiate at all levels
• Strong organisational and project coordination skills
• Ability to analyse customer feedback, trends, and product data
• Strong written communication and report-writing skills
• High attention to detail and commitment to quality assurance processes
• Problem-solving and continuous improvement mindset
• Ability to manage multiple projects, timelines, and priorities
• Strong digital literacy and confidence using reporting, publishing, and customer management systems
• Ability to define and execute a product strategy aligned with business goals
• Strong problem-solving skills, with a customer-centric approach to product development
• Capability to obtain a Working with Children Check and a successful police check

About us

Good to Great Schools Australia is a dynamic and supportive organisation committed to improving educational outcomes across Australia. We partner with schools and school systems to guide them on their improvement journey from Poor to Fair, Fair to Good, and Good to Great. Our experienced team provides extensive training, coaching, data monitoring, and tools to ensure each partner school develops capable teachers and delivers effective instruction to every child.