Product Manager: Education Insights & Impact

Great Schools Australia Ltd; Cairns Regional; On-site; AUD 100,000 - 130,000; Full time

Job summary

Good to Great Schools Australia seeks a Product Manager to collaborate with cross-functional teams and deliver products meeting customer needs and business goals. You will coordinate feedback, support planning and releases, and track product performance to drive continuous improvement across products and services.

The role focuses on analysing customer feedback, monitoring engagement, and providing insights to guide strategy and communications with Marketing, Publishing and Evaluation teams.

Qualifications

• Excellent analytical skills, translating data into actionable product decisions.
• Strong leadership and collaboration across cross-functional teams.
• Exceptional communication and stakeholder management to influence at all levels.
• Organisational and project coordination skills.
• Ability to analyse customer feedback, trends, and product data.
• Strong written communication and report writing.
• Attention to detail and commitment to QA processes.
• Problem-solving with a continuous improvement mindset.
• Ability to manage multiple projects, timelines, and priorities.
• Digital literacy with reporting, publishing and customer management systems.
• Ability to define and execute a product strategy aligned with business goals.
• Customer-centric product development mindset.
• Capability to obtain a Working With Children Check and police check.

Responsibilities

• Act as the primary point of contact for product-related matters with stakeholders.
• Identify product improvements via customer feedback, data and evaluations.
• Support product planning, timelines, implementation and release processes.
• Support measurement of product impact, engagement, satisfaction and retention.
• Contribute to evaluation processes, indicators and reporting frameworks.
• Collaborate with Marketing on product launches, promotions and campaigns.
• Provide product information, impact data and customer insights for marketing.
• Assist in identifying customer needs, target audiences and engagement opportunities.
• Monitor feedback, engagement and trends to identify improvement opportunities.
• Carry out tasks as directed by leadership and tech teams.

Skills

Analytical skills

Leadership

Communication

Organisational skills

Project coordination

Customer feedback analysis

Data-driven decisions

Tools

Reporting systems

CRM tools

Publishing tools

Job description

Good to Great Schools Australia seeks a Product Manager to collaborate with cross-functional teams and deliver products meeting customer needs and business goals. You will coordinate feedback, support planning and releases, and track product performance to drive continuous improvement across products and services.

The role focuses on analysing customer feedback, monitoring engagement, and providing insights to guide strategy and communications with Marketing, Publishing and Evaluation teams.