Product Executive (Inbound)

Helloworld; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Industry leader status

Vibrant work environment

Exclusive travel discounts

Career progression

Job summary

Helloworld Travel is seeking a Product Executive to support inbound product and pricing for overseas clients. You will help load products, coordinate communication, and drive efficient processes to ensure timely information and service excellence.

The role requires 1–3 years in travel, strong stakeholder management and the ability to manage competing priorities in a fast-paced environment. A proactive, collaborative approach with suppliers and internal teams is essential.

Qualifications

• Minimum 1–3 years' experience within the travel industry.
• Strong commercial and operational understanding of travel products and services.
• Excellent customer service and stakeholder management skills.
• Strong written and verbal communication skills.
• Exceptional organisational and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Strong financial and administrative skills.
• Advanced computer literacy and ability to learn new systems.

Responsibilities

• Ensure everyone is making the most effective use of their time, to provide inbound clients & our Inbound staff with the tools they need to sell Australia.
• Manage priorities with the ability to adjust to changing circumstances.
• Report to and liaise with the General Manager Inbound Product.
• Ensure Product is correctly loaded in Tour plan.
• Continuously look for ways to improve processes, eliminate inefficiencies, and enhance collaboration so that work is completed as effectively and efficiently as possible.
• Provide product support to the General Manager Inbound Product as required.
• Ensure that all client correspondence is actioned accurately, on the day it’s received, in a clear, concise, detailed & friendly manner – service is our business.
• Provide product support to internal inbound reservations staff.
• Collate updates for production of the Inbound Product Newsletter on a weekly basis to ensure that the overseas clients are kept up-to-date with the latest tourism developments for Australia.
• Cultivate & maintain positive relationships with suppliers.
• Liaise with suppliers for information on product as required by inbound clients.
• Be on the lookout for new products to provide to clients.
• Attend workshops, famils and events as required.

Skills

Travel industry knowledge

Customer service

Stakeholder management

Written and verbal communication

Organisational skills

Problem solving

Tourplan experience

Supplier relationships

Tools

Tourplan

Job description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

Position Overview

The aim of the Product Department is to provide a single point of contact for all product related questions, recommendations and product development to all ATS Pacific/AOT overseas wholesalers.The Product Executive is responsible for the efficient running of this Department which has as its major focus customer service and timely delivery of product and prices to our overseas clients.

The Product Executive is ultimately responsible for ensuring our Inbound clients receive up to date product information, innovative product ideas and are kept up to date on landscape of the Australian suppliers industry.

Key duties and Responsibilities

As the new Inbound Product Executive, your role will be to:

Ensure everyone is making the most effective use of their time, to provide inbound clients & our Inbound staff with the tools they need to sell Australia.

Manage priorities with the ability to adjust to changing circumstances.

Report to and liaise with the General Manager Inbound Product.

Ensure Product is correctly loaded in Tour plan.

Continuously look for ways to improve processes, eliminate inefficiencies, and enhance collaboration so that work is completed as effectively and efficiently as possible.

Provide product support to the General Manager Inbound Product as required.

Ensure that all client correspondence is actioned accurately, on the day it’s received, in a clear, concise, detailed & friendly manner – service is our business.

Provide product support to internal inbound reservations staff.

Collate updates for production of the Inbound Product Newsletter on a weekly basis to ensure that the overseas clients are kept up-to-date with the latest tourism developments for Australia.

Cultivate & maintain positive relationships with suppliers.

Liaise with suppliers for information on product as required by inbound clients.

Be on the lookout for new products to provide to clients.

Attend workshops, famils and events as required.

Qualifications & Experience

Minimum 1-3 years' experience within the travel industry.

Strong commercial and operational understanding of travel products and services.

Excellent customer service and stakeholder management skills.

Strong written and verbal communication skills.

Exceptional organisational and problem-solving abilities.

Ability to manage competing priorities in a fast-paced environment.

Strong financial and administrative skills.

Advanced computer literacy and ability to learn new systems.

Experience using Tourplan.

Experience working within a wholesale travel environment.

Knowledge of domestic and international travel operations.

Experience managing supplier relationships and commercial negotiations.

Helloworld Travel Employee Benefits

• The opportunity to work for an industry leader
• A vibrant and energetic work environment
• Access to exclusive travel discounts
• Career progression and development opportunities

Other Considerations

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.