Process Improvement Lead

NBN Co; City of Melbourne; On-site; AUD 130,000 - 180,000; Full time

Job summary

nbn is looking for a Process Improvement Lead to drive end-to-end transformation across Field Services, analyzing current processes to identify inefficiencies and design improved future-state processes. You will lead workshops, develop process documentation, support digital solution design, and monitor performance to ensure measurable outcomes.

The role requires strong stakeholder engagement and the ability to deliver practical solutions in complex environments, leveraging Lean Six Sigma and

Qualifications

• Strong expertise in process improvement and process engineering.
• Experience with Lean Six Sigma and Agile.
• Ability to facilitate workshops and engage stakeholders.
• Proven track record across complex environments.

Responsibilities

• Drive end-to-end process transformation across Field Services by analyzing current processes and identifying inefficiencies.
• Design and implement future-state processes to improve customer and employee experience, productivity, quality and safety.
• Lead process engineering activities, facilitate stakeholder workshops, and develop process documentation.
• Support digital solution design and monitor process performance to ensure successful outcomes and compliance with safety and regulatory requirements.

Skills

Process improvement

Process engineering

Business analysis

Customer journey mapping

Business process modelling

Stakeholder engagement

Workshop facilitation

Agile

Lean Six Sigma

Education

Relevant tertiary qualifications

Lean Six Sigma certification

Tools

Process management tools

Job description

Position Title: Process Improvement Lead

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Process Improvement Lead reporting to Senior Manager, Process Improvement.

A bit about role

The Process Improvement Lead is responsible for driving business process transformation across Field Services by analysing current processes, identifying inefficiencies, and designing improved future-state processes that enhance customer experience, employee experience, productivity, quality, safety, and commercial outcomes. Working closely with Field Services leaders, SMEs, Product Managers, and project teams, the role leads end-to-end process engineering, facilitates stakeholder workshops, develops process documentation, supports digital solution design, and monitors process performance to ensure successful implementation and business outcomes. The position requires strong stakeholder engagement, problem-solving, influencing, and communication skills, with a focus on applying best-practice methodologies such as Lean Six Sigma and Agile while managing multiple initiatives and ensuring compliance with safety and regulatory requirements.

A bit about you

The ideal candidate will bring strong expertise in process improvement, process engineering, business analysis, customer journey mapping, and business process modelling, supported by relevant tertiary qualifications and Lean Six Sigma knowledge. They will be skilled in facilitating workshops, engaging stakeholders, presenting to senior leaders, and influencing outcomes across complex environments. Success in the role requires strong analytical and problem-solving abilities, experience using process management tools and Agile ways of working, the ability to build trusted relationships, manage competing priorities, navigate ambiguity, and drive practical solutions that deliver measurable business outcomes.

Application Process

You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will close at midnight on Monday 5th October 2026.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time