Process Improvement Lead

NBN Co ltd.; City of Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible working arrangements

18 weeks paid parental leave

Diversity & Inclusion initiatives

Job summary

nbn is seeking a Process Improvement Lead in Melbourne to drive end-to-end process transformation across Field Services. You will analyse current processes, design future-state solutions, and work with SMEs, Product Managers and project teams to deliver measurable improvements in customer and employee experience.

You'll apply Lean Six Sigma and Agile methods, lead workshops, develop process documentation, monitor performance, and ensure safety and regulatory compliance while balancing multiple

Qualifications

• Experience in process improvement and process modelling.
• Lean Six Sigma knowledge and certification.
• Ability to facilitate workshops and engage stakeholders at senior levels.

Responsibilities

• Drive business process transformation across Field Services.
• Analyse current processes and design future-state solutions.
• Lead end-to-end process engineering and monitor performance.

Skills

Process improvement

Lean Six Sigma

Agile

Business analysis

Stakeholder engagement

Workshop facilitation

Education

Tertiary qualification

Job description

# **Job Expectations****Position Title: Process Improvement Lead****Build your career and Australia’s future.**Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.A fantastic opportunity has presented itself for a **Process Improvement Lead** reporting to Senior Manager, Process Improvement.**A bit about role**The Process Improvement Lead is responsible for driving business process transformation across Field Services by analysing current processes, identifying inefficiencies, and designing improved future-state processes that enhance customer experience, employee experience, productivity, quality, safety, and commercial outcomes. Working closely with Field Services leaders, SMEs, Product Managers, and project teams, the role leads end-to-end process engineering, facilitates stakeholder workshops, develops process documentation, supports digital solution design, and monitors process performance to ensure successful implementation and business outcomes. The position requires strong stakeholder engagement, problem-solving, influencing, and communication skills, with a focus on applying best-practice methodologies such as Lean Six Sigma and Agile while managing multiple initiatives and ensuring compliance with safety and regulatory requirements.**A bit about you**The ideal candidate will bring strong expertise in process improvement, process engineering, business analysis, customer journey mapping, and business process modelling, supported by relevant tertiary qualifications and Lean Six Sigma knowledge. They will be skilled in facilitating workshops, engaging stakeholders, presenting to senior leaders, and influencing outcomes across complex environments. Success in the role requires strong analytical and problem-solving abilities, experience using process management tools and Agile ways of working, the ability to build trusted relationships, manage competing priorities, navigate ambiguity, and drive practical solutions that deliver measurable business outcomes.**Application Process**You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.**Life at nbn**To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.**A more inclusive working world**nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. **Equal Opportunities for All**We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.**Please note that this role is a permanent opportunity and applications will close at midnight on Monday 5****th** **October 2026.****To be eligible for this role, you must have full working rights in Australia.**# **Worker Type**Fixed Term (Fixed Term)# **Time Type**# Full time### About Us****nbn**** is the team behind the design, build and operation of the ****nbnTM**** network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.But the ****nbnTM**** network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.At ****nbn,**** you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at ****nbn****, and opportunities present themselves all the time. At ****nbn****, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.