Pro Customer Service/Sales

The Home Depot; Redmond; On-site; AUD 40,000 - 44,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid parental leave

Medical

Dental

Vision

401K with company match

ESPP

profit-sharing bonuses

Job summary

The Home Depot Pro Customer Service/Sales team is hiring for Pro Paint Sales Specialist, Pro Sales Associate, Pro Account Sales Associate, Pro Lot Loader, and Pro Delivery Driver positions. These roles support professional customers, manage orders, loading, and deliveries while delivering expert product knowledge.

Pay ranges from $20.50 to $22.50 per hour, with benefits including paid vacation, sick leave, parental leave, and company matching 401K.

Responsibilities

• Deliver exceptional service to Pro customers across the order, loading, and delivery process.
• Assist at the Pro Desk, load materials, and manage deliveries to Pro customers.
• Recommend products and leverage loyalty programs to drive sales and customer satisfaction.
• Maintain a clean, organized, and safe store environment while resolving delivery issues.

Job description

Job Description

Pro Customer Service/Sales

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

The Pro Customer Service/Sales position types may include

• Pro Paint Sales Specialist - $22.50
• Pro Sales Associate - $21.50
• Pro Account Sales Associate - $22.50
• Pro Lot Loader: $20.50
• Pro Delivery Driver: $22.50

Benefits

• paid vacation 1
• paid sick leave 2
• paid parental leave
• six paid holidays
• medical
• dental
• vision
• tuition reimbursement
• 401K with company match
• ESPP
• profit-sharing bonuses
• (benefits vary based on the associate's salaried/hourly status and full-time/part-time status)
• 1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

Sick time (Washington State, Spokane, and Tacoma)

Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.

Sick time (Seattle)

Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual's job-related knowledge, skills, experience, and availability.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.