Private Wealth Concierge

DAB-Jones Lang LaSalle (NSW) Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career opportunities with Australia’s

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Sydney is seeking a Private Wealth Concierge to deliver bespoke, high-touch experiences for VIP and high net worth clients visiting our client. This role ensures discretion and unparalleled service, coordinating travel, meetings, catering, and concierge requests while maintaining strict confidentiality.

You will work across departments to provide seamless white-glove service in a corporate setting.

Qualifications

• Experience in luxury hospitality, private banking, or high-end customer service.
• Ability to interact confidently with high net worth individuals and C-suite executives.
• Strong interpersonal and communication skills, written and verbal.
• Proficiency in Microsoft Office; familiarity with meeting room management systems.

Responsibilities

• Provide a personalized welcome to VIP clients.
• Curate meeting environments with attention to detail.
• Coordinate premium catering and dietary requirements.
• Manage VIP client journey from arrival to departure.
• Arrange transportation and personal requests.
• Maintain confidentiality and security of client information.
• Collaborate with client departments to deliver white-glove service.
• Proactively identify opportunities to enhance VIP experiences.
• Address issues with diplomacy and efficiency.
• Conduct regular floor walks to identify opportunities.
• Follow up with staff after resolution.

Skills

Luxury hospitality

Private banking

Interpersonal skills

Communication skills

Tools

Microsoft Office

Meeting room systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Private Wealth Concierge crafts bespoke, high-touch experiences for VIP and high net worth individuals visiting our client. This role ensures an environment of exclusivity, discretion, and unparalleled service, fostering strong relationships between Westpac and its most valued clients.

Key Responsibilities

• Provide a personalized welcome to VIP clients, anticipating and exceeding their expectations
• Curate exceptional meeting environments, paying meticulous attention to detail in presentation and ambiance
• Coordinate premium catering services, accommodating specific dietary requirements and preferences
• Manage all aspects of the VIP client journey, from arrival to departure, ensuring a seamless experience
• Offer concierge-level assistance, including arranging transportation, reservations, or other personal requests
• Maintain the highest levels of confidentiality and security for all client interactions and information
• Collaborate with various client departments to deliver integrated, white-glove service
• Proactively identify opportunities to enhance the VIP client experience and implement improvements
• Handle any issues or concerns with the utmost diplomacy and efficiency
• Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
• Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver

Sound like you? This is what we’re looking for:

Experience in luxury hospitality, private banking, or high-end customer service, preferably in a corporate environment with a demonstrated ability to interact confidently with high net worth individuals and C-suite executives You will have strong interpersonal skills and a focus on creating positive client interactions is essential. You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information. You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable. Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site –Sydney, NSW

Job reference number REQ548087

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.