Private Club Concierge & Guest Services Specialist

Cathedral Management Pty; Thornton; On-site; AUD 52,000 - 68,000; Full time

Job summary

Cathedral Lodge and Golf Club Thornton is seeking a proactive Member Services Assistant to greet Members and guests with warmth and discretion. You will coordinate reservations, assist with dining and accommodation enquiries, and act as the central liaison across departments to ensure seamless experiences.

In this front-facing role you will deliver personalised service, uphold the private club’s high standards, and contribute to memorable guest journeys through attentive administration and

Qualifications

• Hospitality or luxury service experience preferred.
• Strong communication and interpersonal skills are essential.
• Highly organised with excellent attention to detail and a professional demeanor.

Responsibilities

• Provide a warm and professional welcome to Members and guests.
• Manage reservations and coordinate services across departments (golf, dining, accommodation).
• Act as a concierge and point of contact for Member enquiries and requests.
• Support day-to-day operations through effective communication and organisation.
• Deliver exceptional service while maintaining the Club's high standards of professionalism and discretion.
• Anticipate Member needs and assist in resolving requests efficiently and thoughtfully.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Teamwork

Guest service

Hospitality experience

Job description

Cathedral Lodge and Golf Club Thornton is seeking a proactive Member Services Assistant to greet Members and guests with warmth and discretion. You will coordinate reservations, assist with dining and accommodation enquiries, and act as the central liaison across departments to ensure seamless experiences.

In this front-facing role you will deliver personalised service, uphold the private club’s high standards, and contribute to memorable guest journeys through attentive administration and