Member Services Assistant

Cathedral Management Pty; Thornton; On-site; AUD 52,000 - 68,000; Full time

Job summary

Cathedral Lodge and Golf Club Thornton is seeking a proactive Member Services Assistant to greet Members and guests with warmth and discretion. You will coordinate reservations, assist with dining and accommodation enquiries, and act as the central liaison across departments to ensure seamless experiences.

In this front-facing role you will deliver personalised service, uphold the private club’s high standards, and contribute to memorable guest journeys through attentive administration and

Qualifications

• Hospitality or luxury service experience preferred.
• Strong communication and interpersonal skills are essential.
• Highly organised with excellent attention to detail and a professional demeanor.

Responsibilities

• Provide a warm and professional welcome to Members and guests.
• Manage reservations and coordinate services across departments (golf, dining, accommodation).
• Act as a concierge and point of contact for Member enquiries and requests.
• Support day-to-day operations through effective communication and organisation.
• Deliver exceptional service while maintaining the Club's high standards of professionalism and discretion.
• Anticipate Member needs and assist in resolving requests efficiently and thoughtfully.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Teamwork

Guest service

Hospitality experience

Job description

Cathedral Lodge and Golf Club Thornton, Victoria

Join Cathedral Lodge and Golf Club as a Member Services Assistant, where your passion for hospitality meets the elegance of our exclusive private club. As the first point of contact for Members and guests, you will play an important role in delivering exceptional experiences and creating lasting impressions.

In this front-facing position, you will provide warm, personalised service while ensuring every interaction reflects the high standards and exclusivity of our private club environment.

This is an exciting opportunity to contribute to something truly special and help shape the Member and guest experience at one of Australia's most prestigious private golf clubs.

About the Role

As a Member Services Assistant, you will support the seamless day-to-day experience of Members and guests from pre arrival through to departure. Acting as the Club's central point of contact, you will coordinate reservations, enquiries, and services across golf, dining, and accommodation while ensuring exceptional attention to detail.

In this diverse and rewarding role, you will serve as a concierge, administrative support, and key liaison between departments to maintain smooth communication and efficient operations.

Success in this role requires a professional approach, strong attention to detail, initiative, and a commitment to delivering exceptional service.

Key Responsibilities

• Provide a warm and professional welcome to Members and guests
• Manage reservations and coordinate services across departments
• Act as a concierge and key point of contact for Member enquiries and requests
• Support day-to-day operations through effective communication and organisation
• Deliver exceptional service while maintaining the Club's high standards of professionalism and discretion
• Anticipate Member needs and assist in resolving requests efficiently and thoughtfully

About You

We are looking for someone who is:

• Professional, polished, and service-oriented
• A confident communicator with strong interpersonal skills
• Highly organised with excellent attention to detail
• Proactive, adaptable, and able to work collaboratively within a team environment
• Passionate about creating memorable guest experiences

Preferred Experience

• Previous experience in hospitality, luxury service, tourism, or private club environments
• Experience in customer-facing or concierge-style roles
• Strong administration and coordination skills