Principal Field Services Engineer

NSW Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

NSW Department of Customer Service seeks a Principal Field Services Engineer to support and modernise the Public Safety Network across NSW. The role covers field engineering, testing, commissioning and ongoing maintenance of critical telecom infrastructure with a hybrid work setup and travel to PSN sites.

You will lead technical delivery, mentor engineers and technicians, and collaborate with project teams to ensure resilience and safety of the PSN.

Qualifications

• Essential Security Clearance: Baseline clearance within six months.
• Tertiary qualifications in Engineering, Telecommunications, Electronics or related discipline.
• Hands-on experience with telecommunications infrastructure and related systems.
• Strong diagnostic and troubleshooting skills for complex issues.
• Experience commissioning, testing, integrating, upgrading and maintaining telecom/critical infrastructure assets.
• Strong stakeholder engagement with engineers, contractors, project teams and customers.
• Ability to travel throughout NSW for testing, commissioning, maintenance and operations; White Card, RF EME Awareness, CPR/First Aid, 4WD cert and full Driver Licence.

Responsibilities

• Undertaking complex field engineering activities across mission-critical telecommunications infrastructure.
• Performing commissioning, integration, testing and acceptance of new infrastructure and technology.
• Investigating, analysing and resolving complex technical issues via fault diagnosis and engineering improvements.
• Supporting asset refresh programs, site upgrades and operational improvement initiatives.
• Providing specialist engineering advice to support lifecycle management and network resilience.
• Collaborating with engineering, operational and project teams to ensure safe, efficient field delivery.
• Mentoring and coaching engineers, field technicians and project teams.

Skills

Field engineering

Diagnostics

Troubleshooting

Stakeholder engagement

Education

Engineering, Telecommunications, Electronics

Job description

Principal Field Services Engineer

Grade: 11/12

Salary range: $154,231-178,369 + superannuation and leave loading

Duration: permanent full-time role, ongoing

Location: Hybrid with an in-office requirement in Sydney McKell offices on Tuesdays and Thursdays, and travelling across NSW attending PSN sites. This may be subject to change in line with DCS workplace policies

Play a key role in supporting and modernising one of Australia's largest mission-critical communications networks.

As a Principal Field Services Engineer, you will provide specialist field engineering expertise to support the performance, availability and resilience of the Public Safety Network (PSN), ensuring reliable communications for emergency services across NSW. You will be responsible for testing, commissioning, troubleshooting, maintaining and modernising telecommunications infrastructure while providing operational and project delivery activities

About the team

This role sits within the Site Solution Engineering Team in the NSW Telco Authority.

The team is responsible for supporting the delivery, operation and continuous improvement of critical telecommunications infrastructure across NSW. Working closely with engineering, project and operational teams, the team provides specialist field engineering expertise to ensure the Public Safety Network remains reliable, resilient and fit for purpose in supporting emergency services and public safety outcomes.

Your responsibilities will include

• Undertaking complex field engineering activities across mission-critical communications infrastructure, including radio, RF, transmission, networking, power and associated systems.
• Performing commissioning, integration, testing and acceptance of new telecommunications infrastructure and technology solutions.
• Investigating, analysing and resolving complex technical issues through fault diagnosis, root cause analysis and engineering improvements.
• Supporting asset refresh programs, site upgrades and operational improvement initiatives across the Public Safety Network.
• Providing specialist engineering advice to support lifecycle management and ongoing network resilience.
• Collaborating with engineering, operational and project teams to ensure field activities are delivered safely and efficiently.
• Mentoring and coaching engineers, field technicians and project teams through technical leadership and knowledge sharing.

To be successful in this role you will have

• Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
• Relevant tertiary qualifications in Engineering, Telecommunications, Electronics or a related discipline.
• Demonstrated hands-on experience with telecommunications infrastructure and associated systems.
• Strong diagnostic and troubleshooting skills, with experience investigating and resolving complex technical issues.
• Experience commissioning, testing, integrating, upgrading and maintaining telecommunications or critical infrastructure assets.
• Strong stakeholder engagement skills and the ability to work effectively with engineers, contractors, project teams and customers.
• Ability to travel throughout NSW to support testing, commissioning, maintenance and operational activities. Possession of, or ability to obtain, a White Card, RF EME Awareness, CPR and First Aid qualifications, 4WD certification and a full unrestricted Driver Licence.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 9:59am Friday 18th September

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process