Principal Engineer

SYNECHRON AUSTRALIA PTY LTD Company; Sydney; On-site; AUD 220,000 - 320,000; Full time

Job summary

Synechron is seeking a Principal AI Architect / Agentic AI Engineer in Sydney to lead design and development of enterprise-scale conversational AI solutions. You will drive architecture, orchestration, and governance for AI initiatives, and work across business and engineering teams to deliver secure, scalable systems.

The role emphasizes hands-on leadership, cloud-native development, and integrating tools like Azure OpenAI, Copilot, and Dynamics 365 into enterprise workflows.

Qualifications

• Experience designing and building AI, Agentic AI, or Conversational AI applications.
• Strong experience with intent classification, NLU, and agent orchestration.
• Hands-on software development with cloud-native architectures.
• Ability to communicate and collaborate across business, product and engineering teams.

Responsibilities

• Design and architect Agentic AI and Conversational AI solutions for enterprise use cases.
• Lead engineering reviews and technical delivery of AI initiatives.
• Collaborate with business, product, and engineering teams to implement scalable AI solutions.
• Define AI governance, observability, and responsible AI practices.

Skills

Agentic AI design

Intent classification & NLU

Agent orchestration & workflow

API & tool integrations

Enterprise architecture

Cloud-native architectures

Hands-on software development

Education

Tools

Azure AI Services

Microsoft Copilot Studio

Dynamics 365

Power Platform

Dataverse

Job description

Principal AI Architect / Agentic AI Engineer Australia (Sydney) | Contract / Permanent Are you passionate about building the next generation of AI-powered experiences? We are looking for a Principal AI Architect / Agentic AI Engineer to lead the design and development of enterprise-scale conversational and agentic AI solutions. This role is ideal for a hands-on technical leader who combines strong software engineering fundamentals with deep expertise in AI orchestration, LLM applications, and conversational platforms.

What You'll Do

• Design and architect Agentic AI and Conversational AI solutions for enterprise use cases.
• Build intelligent AI agents with orchestration, tool integrations, decision-making workflows, and human-in-the-loop escalation.
• Develop and optimize LLM-powered applications leveraging RAG, retrieval systems, and knowledge bases.
• Lead engineering design, architecture reviews, and technical delivery across AI initiatives.
• Collaborate with business, product, and engineering teams to deliver scalable and secure AI solutions.
• Define best practices for AI governance, evaluation, observability, and responsible AI.

Must-Have Skills

• Experience designing and building AI, Agentic AI, or Conversational AI applications
• Strong experience with: Intent classification and NLU Agent orchestration and workflow automation API and tool integrations Human escalation workflows Enterprise application architecture
• Strong engineering, problem-solving, and collaboration skills
• Hands-on experience with modern software development and cloud-native architectures

Good-to-Have Skills Microsoft Copilot Studio Dynamics 365 Contact Center Conversational AI & Intent Modeling LLM / Generative AI Application Development Voice Bots, IVR & PSTN Integrations Synthetic Conversation & AI Agent Testing Agent Evaluation Frameworks & Guardrails Responsible AI Practices Azure AI Services, Power Platform & Dataverse Contact Center Routing, Queues & Workstreams

Preferred Background

Principal Engineer, Staff Engineer, AI Architect, Solution Architect, or Lead AI Engineer Experience delivering production-grade AI solutions using Azure OpenAI, Copilot, LLMs, RAG, and Agentic AI frameworks Strong software engineering background with enterprise-scale systems

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.