Principal Engineer

Synechron; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Job summary

Synechron seeks a Principal AI Architect / Agentic AI Engineer to lead design and development of enterprise-scale conversational and agentic AI solutions in Sydney. You will be a hands-on technical leader, shaping AI orchestration, LLM applications, and governance practices.

The role emphasizes strong software engineering fundamentals, collaboration across product and engineering teams, and delivering secure, scalable AI solutions for complex enterprise use cases.

Qualifications

• Experience designing AI/Agentic or Conversational AI applications.
• Strong skills in intent classification and NLU.
• Expertise in agent orchestration and workflow automation.
• Proven ability to integrate APIs and tools in enterprise apps.
• Hands-on software engineering with cloud-native architectures.

Responsibilities

• Lead design and development of Agentic AI and Conversational AI solutions for enterprise use cases.
• Build intelligent AI agents with orchestration, tool integrations, decision-making workflows, and human-in-the-loop escalation.
• Develop and optimize LLM-powered apps using RAG, retrieval systems, and knowledge bases.
• Guide architecture reviews and technical delivery across AI initiatives.
• Collaborate with business, product, and engineering teams to deliver scalable AI solutions.

Skills

Agentic AI

Conversational AI

NLU

AI orchestration

Workflow automation

API integrations

Tools

Azure OpenAI

Copilot Studio

Dynamics 365 Contact Center

Job description

## Principal EngineerApply: Sydney - Client Location: Full time: Posted Today: JR1045401### **Principal AI Architect / Agentic AI Engineer** Australia (Sydney) | Contract / Permanent Are you passionate about building the next generation of AI-powered experiences? We are looking for a **Principal AI Architect / Agentic AI Engineer** to lead the design and development of enterprise-scale conversational and agentic AI solutions. This role is ideal for a hands-on technical leader who combines strong software engineering fundamentals with deep expertise in AI orchestration, LLM applications, and conversational platforms. ### What You'll Do* Design and architect **Agentic AI and Conversational AI** solutions for enterprise use cases.* Build intelligent AI agents with orchestration, tool integrations, decision-making workflows, and human-in-the-loop escalation.* Develop and optimize LLM-powered applications leveraging RAG, retrieval systems, and knowledge bases.* Lead engineering design, architecture reviews, and technical delivery across AI initiatives.* Collaborate with business, product, and engineering teams to deliver scalable and secure AI solutions.* Define best practices for AI governance, evaluation, observability, and responsible AI. ### Must-Have Skills Experience designing and building **AI, Agentic AI, or Conversational AI applications** Strong experience with:* Intent classification and NLU* Agent orchestration and workflow automation* API and tool integrations* Human escalation workflows* Enterprise application architecture Strong engineering, problem-solving, and collaboration skills Hands-on experience with modern software development and cloud-native architectures### Good-to-Have Skills* Microsoft Copilot Studio* Dynamics 365 Contact Center* Conversational AI & Intent Modeling* LLM / Generative AI Application Development* Voice Bots, IVR & PSTN Integrations* Synthetic Conversation & AI Agent Testing* Agent Evaluation Frameworks & Guardrails* Responsible AI Practices* Azure AI Services, Power Platform & Dataverse* Contact Center Routing, Queues & Workstreams### Preferred Background* Principal Engineer, Staff Engineer, AI Architect, Solution Architect, or Lead AI Engineer* Experience delivering production-grade AI solutions using Azure OpenAI, Copilot, LLMs, RAG, and Agentic AI frameworks* Strong software engineering background with enterprise-scale systems***S******YNECHRON’S DIVERSITY & INCLUSION STATEMENT***Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.Candidate Application Notice### About UsAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span **end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering**, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our **FinLabs** we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.Over the last **20+ years**, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of **14,500+,** and has **58** **offices in 21 countries** within key global markets.For more information on the company, please visit our website or LinkedIn community.### Sustainability and Health Safety CommitmentAt Synechron, we are committed to integrating *sustainability* into our business *strategy*, ensuring *responsible growth* while minimizing *environmental impact*. Employees play a *key role* in driving our sustainability *initiatives*, from reducing our *carbon footprint* to fostering *ethical* and sustainable business *practices* across *global operations*. All positions are required to adhere to our *Sustainability and Health Safety standards*, demonstrating a commitment to *environmental stewardship*, *workplace safety*, and *sustainable practices.*