Presentation Services Supervisor (Admin & Operations)

Iccsydneytheatre; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free daily meals

Car parking discounts

Wellbeing leave

Volunteer leave

Parental leave

Job summary

ICC Sydney is seeking a Presentation Services Supervisor to lead the day-to-day operations of the Presentation Services (Cleaning) team, ensuring top-notch cleanliness, presentation, hygiene and safety across the venue.

The role combines hands-on leadership with strong administrative support to drive improvements and deliver world-class events. You will supervise teams, manage resources and collaborate with stakeholders to uphold service excellence.

Qualifications

• Experience leading operational, cleaning or hospitality teams in a fast-paced venue.
• Excellent communicator with stakeholders and hands-on leadership.
• Strong administrative and analytical skills with reporting experience.
• Proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Lead and coordinate Presentation Services operations across the venue.
• Coach and develop Team Leaders and Team Members.
• Plan resources to deliver cleaning, presentation and waste management services.
• Drive a customer-first culture and build strong stakeholder relationships.
• Ensure compliance with safety, hygiene and operational standards.
• Monitor performance and support continuous improvements.
• Manage contractors, equipment and resources to support events.
• Support budgeting, purchasing, payroll and cost-control activities.

Skills

People leadership

Operational leadership

Stakeholder engagement

Analytical skills

Hands-on leadership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Copilot

Job description

Presentation Services Supervisor (Admin & Operations)

At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark – The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases – making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at [e-mail] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a full-time Presentation Services Supervisor who will lead and coordinate the day-to-day operations of the Presentation Services (Cleaning) team to ensure the highest standards of cleanliness, presentation, hygiene and workplace safety across ICC Sydney’s facilities.

This role consists of both hands-on leadership and coaching, and strong administrative support to drive continuous improvement and the successful delivery of world-class events.

You will:

• Lead and coordinate Presentation Services operations across the venue.
• Supervise, coach and develop Team Leaders and Team Members.
• Plan resources to deliver exceptional cleaning, presentation and waste management services.
• Drive a customer-first culture and build strong stakeholder relationships.
• Ensure compliance with safety, hygiene and operational standards.
• Monitor performance, identify improvements and support operational excellence.
• Manage contractors, equipment and operational resources to support successful events.
• Support budgeting, purchasing, payroll and cost-control activities

Required Skills & Experience:

As a talented people leader, you will bring experience in leading operational, cleaning, presentation services, facilities or hospitality teams in a fast-paced environment. You will be an excellent communicator who is able to build relationships with stakeholders and provide hands‑on leadership, supervision and coaching to Team Members.

This role also requires strong administrative and analytical skills. You will be a highly organised individual with a 'can-do' attitude, who is able to solve problems and drive continuous improvement using operational data and reporting.

You will also have the following:

• Valid working rights in Australia.
• You must be 18 years or over.
• Knowledge of the hospitality, convention, exhibition, venue or events industry.
• Experience interpreting operational data and preparing reports
• Proficiency in Microsoft Office applications including Excel, Word, Outlook, Teams and Copilot.
• Sound understanding of workplace health and safety principles and compliance requirements.

Why ICC Sydney?

ICC Sydney offers more than just a job – we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney iscommitted to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

What to expect next:

To be eligible for employment you must have valid working rights in Australia.

Please Note;

relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first

A NSW Government project, ICC Sydney was delivered in partnership with Darling Harbour Live, comprisingCapella Capital, ASM Global,Lendlease, Hostplus, Aware Super, and Spotless FM.