Pre-site construction administrator - Ballarat

Mirrastone; Ballarat; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Training and mentoring

Fun team events

Coffees and lunches

Job summary

Mirrastone, Victoria's leading home builder, seeks a Pre-site Construction Administrator/Customer Experience Coordinator for the Ballarat region. You will manage permits, drawings, finance follow-ups, and warranty insurance while ensuring a seamless customer journey from contract through site start.

You’ll work in a supportive team, build strong networks, and leverage technology to enhance the customer experience.

Qualifications

• Customer-focused approach to managing client interactions.
• Clear and proactive communication with internal and external stakeholders.
• Strong attention to detail in data entry and document handling.

Responsibilities

• Coordinate permits, contract drawings and amendments.
• Follow up on finance approvals and arrange warranty insurance.
• Deliver an exceptional customer journey from build through site start.
• Work within a supportive team and build strong internal/external networks.
• Utilise technology and internal systems to ensure a seamless customer experience.
• Maintain accurate data entry in line with Customer Journey policies.

Skills

Customer service

Communication skills

Attention to detail

Can-do attitude

Empathetic

Education

Building industry qualifications

Job description

Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Soho Living, and Marque, just to name a few.

We are going through huge growth in the Ballarat region.

Sherridon Homes is now seeking a Pre-site Construction Administrator/ Customer Experience Coordinator to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.

This role will be crucial in taking care of our customers throughout the administration of their build through to site start.

The Role

• Coordinating permits, contract drawings and drawing amendments
• Following up on finance approvals and arranging warranty insurance

• You will deliver an exceptional journey to our customers, building a home experience.
• Working within a tight-knit and supportive team
• Ability to establish strong networks with internal and external stakeholders
• Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience
• Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures
• Supporting the Construction team to achieve a higher standard for our customers.

About You

• You have a high emphasis on Customer Service
• A caring/empathetic nature when dealing with clients and colleagues
• Well-developed communication skills
• High level of personal presentation
• Driven with a “Can Do” attitude
• Strong attention to detail
• Enjoy the excitement of being a part of a rapidly expanding business

Qualifications and Experience

• Qualifications in the building industry are highly regarded
• Highly developed computer literacy skills
• Able to prioritize and handle a large workload
• A strong work ethic and the ability to multitask
• Strong written & verbal communication skills, including a professional phone manner

What’s on offer

• A passionate and fun team
• Training, development, and mentoring
• Opportunities to grow within the organisation
• Lollies, coffees, lunches, extravagant company events
• Diversity, inclusion, and a bunch of fun people doing fun things

If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.

You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.