Pre-Sales Customer Executive – UK Market

Synkro; Melbourne; Remote; AUD 76.000 - 123.000; Vollzeit

Zusammenfassung

Synkro Global is hiring a Pre-Sales Customer Executive to be the first point of contact for UK prospects. The role is highly conversational, with most engagement by telephone and video call, focused on qualifying opportunities and supporting the sales pipeline.

You will manage CRM notes, schedule next steps, and coordinate with UK colleagues to ensure smooth handoffs and progress through the pre-sales cycle.

Qualifikationen

• Experience in pre-sales, inside sales, business development, or a client-facing role.
• Excellent spoken and written English with clear pronunciation.
• Familiarity with UK professional communication norms and etiquette.
• Ability to engage senior decision-makers with purposeful questions.
• Professional video meeting presence and consultative communication.
• Self-discipline to work remotely and align with UK business hours.

Aufgaben

• Initiate and manage inbound and outbound conversations with UK retailers, brands, suppliers, and decision-makers.
• Build rapport through active listening and clear communication, aligning with British business etiquette.
• Represent the client professionally during video meetings with on-camera presence and preparation.
• Understand prospect goals, event interests, timelines, and participation potential.
• Explain the value proposition of the client’s B2B retail events and answer initial questions.
• Qualify prospects using agreed criteria and schedule next-step conversations.
• Hand over warm, well-qualified prospects to the senior sales team with context and follow-up actions.
• Maintain a disciplined follow-up rhythm and respect client communication standards.

Kenntnisse

Excellent spoken English

Written English

Engage senior decision-makers

Clear, confident communication

Remote work discipline

Tools

Zoho CRM

Google Workspace

Jobbeschreibung

Synkro Global is hiring for an established UK-based event management client that organises B2B retail

exhibitions, trade events, and strategic networking opportunities. We are seeking an articulate, confident, and

engaging Pre-Sales Customer Executive to be the first point of contact for UK prospects. This is a highly

conversational role, with approximately 95% of initial prospect engagement taking place by telephone and video

call, focused on building rapport, qualifying opportunities, and supporting the sales pipeline.

KEY RESPONSIBILITIES

• Initiate and manage high-quality inbound and outbound conversations with UK retailers, brands, suppliers, and decision-makers.
• Build trust quickly through active listening, clear communication, appropriate conversational warmth, and understanding of British business etiquette.
• Confidently represent the client during video meetings with a professional on-camera presence and strong meeting preparation.
• Understand prospect goals, event interests, relevant categories, timelines, and participation potential.
• Explain the value proposition of the client's B2B retail events and answer initial questions accurately.
• Qualify prospects using agreed criteria, identify viable opportunities, and schedule appropriate next-step conversations.
• Hand over warm, well-qualified prospects to the senior sales team with complete context and agreed follow-up actions.
• Maintain a disciplined follow-up rhythm while respecting the client's communication standards.

CRM & remote workflow management

• Record call notes, lead status, next actions, and pipeline progress accurately in Zoho CRM.
• Manage daily schedules, follow-up tasks, and client communications using Google Workspace, Microsoft Word, and related tools.
• Coordinate closely with UK colleagues and report activity, prospect feedback, pipeline quality, and blockers.

REQUIRED EXPERIENCE & SKILLS

• Relevant experience in pre-sales, inside sales, business development, customer success, outbound calling, or another client-facing role.
• Excellent spoken and written English with clear, easily understood pronunciation and confident telephone/video-call skills.
• Strong familiarity with UK professional communication norms, natural conversation, and business etiquette.
• Ability to engage senior decision-makers, ask purposeful questions, listen actively, and build rapport without overly scripted pitches.
• Professional video meeting presence, persuasive but consultative communication, and strong follow-through.
• Self-discipline to work remotely, manage activity records, and maintain dependable availability during UK business hours.

NICE TO HAVE

• Experience engaging UK customers or selling / qualifying B2B services, exhibitions, events, or sponsorship
• Working knowledge of Zoho CRM and Google Workspace.
• Knowledge of the UK retail, convenience, supplier, or trade-event ecosystem.

WHAT SUCCESS LOOKS LIKE

• Consistent, high-quality prospect conversations and timely follow-ups.
• Qualified opportunities passed to the sales team with accurate, actionable CRM notes.
• A professional client experience and visible progress through the pre-sales pipeline.