Assistant Manager – Pool Club (Pre-Opening)

Andaz; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Job summary

Andaz Gold Coast Pool Club is seeking an Assistant Manager to lead day-to-night operations with energy and warmth. You will be a visible floor leader guiding service across poolside, dining and bar, ensuring a smooth guest journey from coffee to cocktail.

You will mentor colleagues, coordinate rosters, training and feedback while maintaining safety, presentation and cost controls. Collaborating with culinary, beverage and hotel teams, you’ll help create memorable experiences at one of the Gold

Qualifications

• Experience in a senior hospitality role with leadership responsibilities.
• Excellent guest service orientation and ability to coach others.

Responsibilities

• Support the Pool Club Manager with daily operations.
• Lead service across poolside, dining and bar with confidence and warmth.
• Coach and inspire colleagues to deliver personalised service.
• Set pace during busy periods while maintaining a relaxed atmosphere.
• Build guest connections and anticipate needs throughout the experience.
• Assist with rosters, briefings, training and feedback.
• Maintain high standards in service, presentation, cleanliness and safety.
• Support stock control, cash handling, ordering and cost management.
• Respond to guest feedback with calm solutions.
• Help bring seasonal activations and events to life.

Skills

Hospitality leadership

Customer service

Communication

Problem-solving

Team management

Education

RSA certification

Tools

POS systems

Job description

Organization- Andaz Gold Coast

Summary

Bring the good energy. We’re looking for an Assistant Manager to help lead Pool Club, our vibrant day-to-night destination where relaxed poolside moments meet thoughtful service, great food and effortless hospitality. You’ll be a visible leader on the floor, creating an atmosphere that feels energetic, welcoming and distinctly Gold Coast. With a sharp eye for detail and a natural ability to connect with guests and colleagues, you’ll help every service run smoothly from the first coffee to the final cocktail.

What You’ll Do

• Support the Pool Club Manager with the daily operation of the venue
• Lead service across poolside, dining and bar areas with confidence and warmth
• Coach, guide and inspire colleagues to deliver engaging, personalised service
• Set the pace during busy periods while keeping the atmosphere relaxed and enjoyable
• Build genuine guest connections and anticipate needs throughout the experience
• Assist with rosters, briefings, training, performance feedback and colleague development
• Maintain high standards across service, presentation, cleanliness and poolside safety
• Support stock control, cash handling, ordering and cost management
• Respond to guest feedback and service challenges with calm, considered solutions
• Help bring seasonal activations, events and creative Pool Club moments to life
• Work closely with culinary, beverage and hotel teams to create a seamless guest journey

Qualifications

What you’ll bring

• Previous experience in an Assistant Manager, Supervisor or senior hospitality role
• Experience in a high-volume restaurant, bar, beach club, pool club or lifestyle venue
• A strong understanding of food, beverage and guest experience
• Confident leadership skills and a genuine interest in developing colleagues
• Excellent communication, organisation and problem-solving abilities
• A hands-on approach and the flexibility to be present where the team needs you
• A calm, positive attitude during busy services
• Availability to work a flexible roster, including days, evenings, weekends and public holidays
• Responsible Service of Alcohol certification, or the ability to obtain it
• Must already have current and ongoing working rights for Australia

Why Andaz

Andaz is a place where individuality is celebrated and hospitality feels personal. We’re curious about our guests, our neighbourhood and the people we work alongside.

At Andaz Gold Coast, Pool Club is shaped by ocean light, fresh flavours, local energy and a sense of freedom. It’s a place to gather, linger and make the most of the day — and you’ll help define how that feels for every guest.

You’ll be part of a creative, design-forward hotel with the support, learning opportunities and career pathways of Hyatt. Here, your ideas matter, your growth is encouraged and the unique flavour you bring is part of what makes Andaz, Andaz.

If you’re ready to lead with energy, create memorable moments and help make Pool Club one of the Gold Coast’s most loved destinations, we’d love to hear from you.