Practice Support Executive — Hybrid, Growth & Mentoring

Allens; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Parental leave policy

Employee wellbeing program

Staff recognition

Job summary

Allens is seeking a Team Executive to join our Melbourne Practice Support team, working with Partners and senior legal operatives. You'll help manage financials, client reporting and matter administration, with hybrid work (60% in office) and flexibility.

In this role you will mentor colleagues, oversee billing processes, events and client service delivery across matter teams, while upholding our standards of excellence and operational discipline.

Qualifications

• Experience in a similar role, ideally within a law firm.
• Commitment to operational excellence among Practice Support staff and leading by example.
• Strong written communication skills with attention to detail, drafting correspondence and presentations.
• Strong organisational skills and ability to thrive in change with challenging stakeholders.
• High initiative, proactivity and problem solving, ownership of tasks and projects.
• Strong influencing skills, able to manage upwards with stakeholders.
• Desire to learn, grow, network and mentor others.
• Allens culture embraces diverse backgrounds and encourages all passionate applicants.

Responsibilities

• Work closely with Practice Executives to understand roles and establish mentor relationships.
• Assist Practice Executives with financial admin for matters including billing, e-billing, time tracking and archiving.
• Provide support during Practice Executives' annual and sick leave.
• Assist with organising firm events including corporate and client events.
• Manage administrative client requirements throughout matter lifecycles to ensure consistent service.
• Provide guidance on drafting, documents and practice management processes.

Skills

Written communication

Organisational skills

Initiative & problem solving

Stakeholder management

Mentoring others

Networking

Job description

Your role

You'll be a part of our Practice Support team and work with Partners and senior legal operatives in our Melbourne office.

Your role

You'll be a part of our Practice Support team and work with Partners and senior legal operatives in our Melbourne office.

At Allens, our structure means you'll work closely with Practice Executives to provide high quality, proactive, business support to Partners and senior legal operatives. The Team Executive plays a key role in assisting Practice Executives to manage the financial aspects of their Partners' practice, including client reporting.

As a Team Executive, you will:

• Work closely with Practice Executives to gain a comprehensive understanding of their roles and establish a mentor/mentee relationship.
• Assist Practice Executives with administrative duties associated with the financials of a matter including billing, e-billing, tracking of non-dispatched bills, missing timesheets, cost estimates and closure and archiving of matters.
• Provide support during Practice Executives annual and sick leave.
• Support Practice Executives with organising firm events including, corporate tables, business and industry events, client events, and staff events.
• Assist Practice Executives by managing administrative client requirements and duties throughout the life cycle of a matter, ensuring consistent client service delivery across matter teams.
• Provide guidance to others and be a source of information on drafting, producing documents and practice management process and procedures.
  
  

This is a permanent, full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.

About You

You will have:

• Experience in a similar role, ideally within a law firm (we are also open to experience in finance, accounting or other professional services firms).
• A commitment to promoting operational excellence among Practice Support staff and leading by example.
• Strong written communication skills and keen attention to detail, with the ability to draft correspondence, presentations, pitch documents and slide packs quickly and accurately.
• Strong organisational skills and the ability to thrive in an environment of continuous change working with challenging clients or stakeholders.
• A high degree of initiative, proactivity and problem solving skills, with a willingness to take ownership for the completion of tasks/projects and deliver innovative solutions to improve systems and work practices.
• Strong influencing skills, with the ability to respectfully manage upwards with stakeholders.
• A desire to learn, grow, network and mentor others.
• A story to tell - our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences from across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. We encourage applications from all passionate applicants.
  
  

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:

• Financial: market competitive fixed remuneration; employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.
• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
• Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.
  
  

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

How to apply?

We'd love to hear from you so please click "apply now"! If you would like to find out more, please visit "This is Allens" or listen to our podcast Allens Confidential to hear real stories from real people about life at Allens. Alternatively, for a confidential discussion, please phone Mikaela Downie, Talent Acquisition Consultant on [phone].

At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at [e-mail]. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at [e-mail]. The right role for you might be just around the corner!