Practice Manager

Apiam; Gold Coast City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible full-time or part-time

Work across three clinics on the Gold

Job summary

Apiam Animal Health is expanding its Gold Coast network of three companion animal clinics—Ormeau Vet, Sanctuary Cove Vet and Hope Island Central Vet. We are seeking a Practice Manager to unite operations across the three sites and partner with Clinical Leads, nurses, veterinarians and support teams to deliver consistent systems and a first-class client and patient experience.

You will oversee day-to-day operations, rostering, payroll, recruitment and onboarding, and drive process improvements

Qualifications

• Experience in veterinary practice management preferred.
• Strong organisational and communication skills.
• Experience across multiple sites is advantageous.

Responsibilities

• Supporting the day-to-day operation of all three clinics.
• Rostering and workforce coordination.
• Timesheet, payroll, leave and staff administration.
• Assisting with recruitment, onboarding and induction.
• Supporting team culture, engagement and communication.
• Managing clinic administration systems, reporting and accurate data entry.
• Monitoring clinic performance, activity and business metrics.
• Coordinating inventory, suppliers and site administration.
• Implementing local marketing and community engagement activities.
• Identifying process improvements and helping implement new initiatives.

Skills

Operations management

People management

Staff scheduling

Payroll administration

Data reporting

Tools

HR systems

Job description

Ormeau Vet | Sanctuary Cove Vet | Hope Island Central Vet

Gold Coast QLD | Full Time or Flexible School Hours Opportunity

Above award salary, dependent on experience

Over the past 12 months, we have opened Ormeau Vet and are now preparing to launch two new sister clinics: Sanctuary Cove Vet and Hope Island Central Vet. Together, the three clinics will form a connected Gold Coast network focused on community care, clinical collaboration and an exceptional experience for clients and patients.

As the network continues to grow, we are looking for a Practice Manager to bring the operational side of the three clinics together. You will support the established Ormeau Vet team while helping Sanctuary Cove Vet and Hope Island Central Vet build strong systems, connected teams and a positive culture from the beginning.

This is a unique opportunity to work across three companion animal clinics, partnering closely with Clinical Leads, nurses, veterinarians and support teams to ensure each clinic runs smoothly, efficiently and continues to deliver an exceptional experience for clients and patients.

Whether you are a veterinary nurse ready to move into practice management, an experienced clinic coordinator or Practice Manager seeking broader responsibility, or an operations, administration, people management or customer service leader with a genuine interest in animal health, we would love to hear from you.

A Flexible Role Designed Around Outcomes

We are open to either:

• A full-time position
• A flexible part-time arrangement spread across the week

What matters most is finding someone who enjoys supporting people, improving systems and helping clinics operate at their best.

About the Role

This position will provide operational and administrative leadership across Ormeau Vet, Sanctuary Cove Vet and Hope Island Central Vet. Working closely with each clinic's Clinical Lead and Apiam's National Business Managers, you will coordinate day-to-day operations, connect the three teams and help establish consistent systems, processes and a strong local culture.

Responsibilities will include:

• Supporting the day-to-day operation of all three clinics
• Rostering and workforce coordination
• Timesheet, payroll, leave and staff administration
• Assisting with recruitment, onboarding and induction
• Supporting team culture, engagement and communication
• Managing clinic administration systems, reporting and accurate data entry
• Monitoring clinic performance, activity and business metrics
• Supporting reception operations, client experience and complaint resolution
• Coordinating inventory, suppliers, equipment and site administration
• Implementing local marketing and community engagement activities
• Identifying process improvements and helping implement new initiatives
• Acting as a key link between clinic teams and support office functions

This role will help our clinical teams focus on outstanding patient care by keeping the operational and administrative side of the clinics organised and moving forward.

About You

You may be a:

• Veterinary nurse ready to transition into administration or management
• Veterinary clinic coordinator or practice manager
• Operations, administration or people management professional with an interest in animal health
• Customer service or business operations leader looking for a rewarding role in a growing industry

We are looking for someone who:

• Is highly organised and comfortable managing competing priorities across multiple sites
• Enjoys building relationships and supporting teams
• Has strong communication, judgement and problem-solving skills
• Is confident using systems, reporting and technology
• Takes pride in creating efficient, consistent processes
• Has a positive, practical and collaborative approach

Why Join Us?

• Above award salary, dependent on experience
• Flexible full-time or part-time arrangement
• A unique opportunity to support three growing Gold Coast clinics
• The chance to help shape two brand new clinics from launch
• A varied role with autonomy and support from experienced veterinary and leadership teams
• Ongoing professional development and career opportunities
• Employee Assistance Program and wellbeing support
• Staff discounts for your own pets
• Access to retail, travel, health and lifestyle discounts
• The support of the broader Apiam Animal Health network

Build Something from the Beginning