Practice Manager

Bannockburn Surgery; Bannockburn; On-site; AUD 85,000 - 120,000; Part time

Benefits offered by this job

Structured handover

Leadership opportunity

Team collaboration

Job summary

Bannockburn Surgery in Bannockburn, VIC is seeking a proactive Practice Manager for maternity leave cover. This fixed-term, part-time role leads a dedicated team of GPs, nurses and admin staff, with a structured handover period before taking full responsibility for daily operations.

The role focuses on people management, financial oversight, compliance and continuous improvement to ensure high-quality patient care and efficient service delivery in a well-established community practice.

Qualifications

• Experience in practice management or healthcare setting.
• Demonstrated leadership and people-management abilities.
• Strong organisational skills with ability to prioritise in a busy environment.
• Excellent communication and interpersonal skills.
• Commitment to confidentiality and professional standards.

Responsibilities

• Oversee day-to-day operations of the practice.
• Lead, support and develop administrative staff including rostering and training.
• Monitor financial and administrative processes and identify efficiency opportunities.
• Maintain compliance with legislation, privacy requirements and accreditation standards.
• Support continuous quality improvement initiatives and patient services.
• Collaborate with Practice Directors, GPs and staff to coordinate projects and operations.

Skills

Leadership

People management

Organizational skills

Communication

Confidentiality

Job description

Practice Manager – Maternity Leave Cover

An exciting opportunity to lead a well-established general practice and make a meaningful difference to our community.

Fixed-term maternity leave cover (12 Months)

Part-time position (full-time applicants will also be considered)

Work alongside a dedicated team of GPs, nurses and administrative staff

A structured handover period with the current Practice Manager before assuming the role

About Us

Bannockburn Surgery is a well-established, community-focused general practice providing comprehensive healthcare to Bannockburn, the Golden Plains Shire and surrounding communities.

Since opening in 1983, we have continued to grow and evolve while maintaining a strong commitment to providing high-quality, accessible and compassionate care to our patients.

We pride ourselves on our welcoming team environment, strong relationships with our patients and commitment to supporting the delivery of excellent healthcare. As a teaching practice, we also play an important role in training and supporting the next generation of healthcare professionals.

We are seeking an experienced and motivated Practice Manager to join our team on a fixed-term basis to cover maternity leave.

About the Role

Reporting to the Practice Directors, the Practice Manager is responsible for overseeing the day-to-day operations of the practice, supporting our staff and ensuring the efficient, compliant and sustainable delivery of general practice services.

This is a varied and rewarding leadership role suited to someone who enjoys working collaboratively with clinicians and administrative staff, managing competing priorities and continually looking for ways to improve practice operations.

You will play a key role in maintaining a positive workplace culture, supporting our team and ensuring our patients continue to receive the high standard of service they expect from Bannockburn Surgery.

Key responsibilities will include:

• Practice operations: Oversee the daily operations of the practice, ensuring efficient workflows and effective administrative processes
• People and team management: Lead, support and develop administrative staff including rostering, performance management, recruitment and staff training
• Financial and business management: Assist our Business Manager in monitoring practice performance, oversee relevant financial and administrative processes and identify opportunities to improve efficiency and sustainability
• Compliance and accreditation: Maintain practice policies, procedures and systems to support compliance with relevant legislation, privacy requirements and accreditation standards
• Quality improvement: Identify opportunities to improve systems, processes and patient services, supporting continuous quality improvement initiatives
• Stakeholder engagement: Work collaboratively with the Practice Directors, GPs, nursing and administrative teams, GP registrars, allied health professionals, business alliances, professional and accreditation organisations and other external stakeholders
• Patient experience: Support a patient-centred approach to care, ensuring the practice maintains high standards of communication, service and professionalism
• Strategic support: Assist Practice Directors with planning, projects, workforce coordination and the ongoing development of the practice
• Practice Development: Assist Practice Directors and development team with the transition to adjoining new premises

About You

We are looking for a proactive, organised and approachable leader who can confidently manage the operational demands of a busy general practice whilst maintaining a strong focus on people, patients and quality care.

You will bring:

• Previous experience in practice management within general practice or a comparable healthcare setting
• Demonstrated leadership and people-management skills with the ability to motivate, support and develop a team
• Strong organisational skills and the ability to manage competing priorities in a busy environment
• An understanding of general practice operations, Medicare processes, accreditation and healthcare compliance requirements
• Sound financial and business administration skills
• Excellent communication and interpersonal skills, with the confidence to work effectively with clinicians, staff and external stakeholders
• A practical, solutions-focused approach with initiative and the ability to work both independently and collaboratively
• A commitment to confidentiality, professionalism and delivering a positive patient experience

Why join Bannockburn Surgery?

This is an opportunity to become part of an established general practice with a strong community connection and a dedicated team committed to providing excellent patient care.

We offer:

• The opportunity to lead and support an experienced, multidisciplinary team
• A collaborative working relationship with the Practice Directors
• A structured handover period with the current Practice Manager, providing an opportunity to become familiar with the practice’s operations, systems, processes and team before assuming the role
• The opportunity to contribute your ideas, experience and leadership to the ongoing development of the practice
• A varied and rewarding leadership role where your contribution is valued
• A supportive environment that recognises the importance of teamwork, communication and a positive workplace culture