Practice Lead - Microsoft

blueAPACHE; City of Melbourne; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hybrid work

Paid certifications

Industry experts access

Social events

Job summary

blueAPACHE is an Australian MSP recognised for leadership in Microsoft services and AI initiatives. The Practice Lead will shape the Microsoft advisory portfolio, drive growth across Modern Work, Security, Azure, Data and AI, and partner with Sales, Delivery and Finance to enable measurable customer value.

You will lead cross-functional teams, craft scalable offerings, and oversee budgeting, pricing and go-to-market programs to stay at the forefront of Microsoft technologies.

Qualifications

• Senior Microsoft practice leadership in MSP/SI
• Deep knowledge of Microsoft 365, Security, Azure, Data, AI, Copilot
• Knowledge of Microsoft partner programs and commercial frameworks
• Experience owning commercial outcomes: budgeting, forecasting, pricing, profitability
• Experience launching technology services and GTM offerings
• Understanding licensing and New Commerce Experience (NCE)
• Experience supporting complex sales and enablement programs
• Strong stakeholder management and executive engagement

Responsibilities

• Define and execute the strategy for the Microsoft practice, ensuring sustainable growth and profitability
• Manage and strengthen relationships with Microsoft and key ecosystem partners
• Own the Microsoft services portfolio, including service development, pricing, packaging and go-to-market strategies
• Drive commercial performance through forecasting, budgeting, margin optimisation and incentive program management
• Support strategic customer engagements and complex opportunities as a senior Microsoft SME
• Build enablement programs that help sales and delivery teams position, scope and deliver Microsoft solutions consistently
• Lead the development of new advisory and AI-focused services, including business cases, service design and commercial models
• Identify market opportunities and ensure blueAPACHE remains at the forefront of Microsoft's evolving cloud and AI landscape

Skills

Microsoft leadership

Microsoft ecosystem

Budgeting & forecasting

Go-to-market

Licensing & NCE

Stakeholder management

Executive engagement

Cross-functional collab

Education

Microsoft certifications

Job description

blueAPACHE is an Australian-owned, award-winning Managed Service Provider, recognised for the seventh consecutive year as Mid-Market Partner of the Year at the ARN Innovation Awards.

We are passionate about delivering exceptional customer experiences and creating a genuinely great place to work. Built on strong leadership, clear values and a collaborative culture, blueAPACHE provides an environment where people can grow, innovate and make a meaningful impact. We are committed to building a diverse and inclusive workplace where everyone can thrive.

The Opportunity

We are seeking an experienced Practice Lead - Microsoft to lead the strategy, growth and commercial success of our Microsoft business.

This is a high impact leadership role responsible for shaping our Microsoft service portfolio, maximising the value of our Microsoft partnership, and driving new opportunities across Modern Work, Security, Azure, Data and AI.

You will act as blueAPACHE's senior Microsoft specialist, partnering with Sales, Pre-Sales, Delivery, Marketing and Finance to build scalable offerings, enable customer success and help organisations realise measurable value from emerging technologies such as Microsoft Copilot and AI solutions.

This is a unique opportunity to influence business outcomes, shape strategy and build the next phase of our Microsoft advisory capability.

Essential

• Significant experience in a senior Microsoft practice, alliance, partner or solution leadership role within an MSP, systems integrator or Microsoft partner environment.

• Strong understanding of the Microsoft ecosystem, including Microsoft 365, Security, Azure, Data, AI and Copilot technologies.

• Deep knowledge of Microsoft partner programs, incentives, designations and commercial frameworks.

• Proven experience owning commercial outcomes, including budgeting, forecasting, pricing and profitability.

• Experience developing and launching technology services and go-to-market offerings.

• Strong understanding of Microsoft licensing and commercial models, including New Commerce Experience (NCE).

• Experience supporting complex sales opportunities and building enablement programs.

• Strong stakeholder management, communication and executive engagement skills.

• The ability to influence outcomes across multiple teams and functions

Highly Regarded

• Experience building AI, advisory or consulting practices.

• Experience delivering AI use cases, workshops or proof-of-concept engagements.

• Established relationships within Microsoft Australia and the partner ecosystem.

• Microsoft certifications and/or tertiary qualifications in business, technology or a related discipline.

• Experience supporting mid-market and enterprise customers.

Key Responsibilities

• Define and execute the strategy for the Microsoft practice, ensuring sustainable growth and profitability.

• Manage and strengthen relationships with Microsoft and key ecosystem partners.

• Own the Microsoft services portfolio, including service development, pricing, packaging and go-to-market strategies.

• Drive commercial performance through forecasting, budgeting, margin optimisation and incentive program management.

• Support strategic customer engagements and complex opportunities as a senior Microsoft subject matter expert.

• Build enablement programs that help sales and delivery teams position, scope and deliver Microsoft solutions consistently.

• Lead the development of new advisory and AI-focused services, including business cases, service design and commercial models.

• Identify market opportunities and ensure blueAPACHE remains at the forefront of Microsoft's evolving cloud and AI landscape.

At blueAPACHE, our people are our greatest differentiator. We offer:

• A supportive environment where you can make a real impact.

• Flexible hybrid working arrangements.

• Ongoing training and professional development, including paid certifications.

• Access to industry experts and emerging technologies.

• Regular social events and recognition programs.

• Medibank health insurance discounts.

• Employee Assistance Program through The Mind Room.

• Employee referral program.

• The opportunity to qualify for our annual blueSTAR experience.

Employment Conditions

The role may require occasional travel to customer sites, blueAPACHE offices and Microsoft partner events. Continued professional development and maintenance of Microsoft product and partner-program knowledge is expected.

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.