Practice Administrator / Alllied Health Receptionist

In Mind Therapy; North Lakes; On-site; AUD 55,000 - 70,000; Full time

Job summary

In Mind Therapy is seeking a warm and detail-oriented Practice Administrator / Medical Receptionist to join our Queensland clinic. With 1–3 years in administration or reception, you will welcome clients and handle after-hours duties post-5 PM, ensuring smooth front-of-house operations for our clinical team.

You will use Splose for client intake and scheduling, and Monday.com to track tasks and workflows, with training provided for NDIS processes as needed.

Qualifications

• 1–3 years of reception or office administration experience.
• Genuinely caring, empathetic nature with excellent written and verbal communication skills.

Responsibilities

• Greet clients and manage calls/emails, handle intake inquiries, and manage evening arrivals after 5 PM.
• Utilise Splose for client intake, appointment scheduling, and calendar management.
• Use Monday.com to track administrative tasks and workflows.
• Process client payments, generate invoices, and support Medicare and NDIS claim administration via Splose.
• Assist multidisciplinary team with general administrative tasks to keep clinical schedules running on time.
• Work with Splose & Monday.com CRM; on-the-job NDIS training provided.

Skills

Reception experience

Empathy

Communication skills

Time management

Tools

Splose

Monday.com

Halaxy

Power Diary

MS Office

Job description

We are seeking a warm, empathetic, and detail-oriented Practice Administrator / Medical Receptionist with 1–3 years of experience in administration or reception (ideally within NDIS or Allied Health settings). Working closely with practice management, you will be the welcoming face and voice of our clinic. After 5:00 PM, you will be the sole receptionist on duty—welcoming evening clients, managing check-ins, and maintaining seamless front-of-house operations so our clinical team can focus on client care.

Key responsibilities

Warmly greet clients, manage incoming calls and emails, handle intake inquiries, and maintain a welcoming reception space (including managing evening arrivals independently after 5:00 PM)

Utilize Splose for client intake, appointment scheduling, and calendar management, alongside Monday.com to track administrative tasks and workflows

Process client payments, generate invoices, and support Medicare and NDIS claim administration via Splose (training provided on internal NDIS processes if needed)

Assist our multidisciplinary team with general administrative tasks to keep clinical schedules running on time

Work with Splose & Monday.com CRM | On-the-Job NDIS Training Provided

About you

1–3 years of reception or office administration experience (prior background in NDIS, Allied Health, psychology, or counseling is highly valued)

Experience using Splose (or similar practice software like Halaxy/Power Diary) and task management tools like Monday.com

Strong skills in MS Office (Word, Excel)

Genuinely caring, empathetic nature with excellent written and verbal communication skills

High attention to detail, strong time management, and the confidence to manage front-of-house operations independently during evening shifts

About us

At In Mind Therapy, we walk alongside our clients to help them achieve their goals and reach their full potential. Our multidisciplinary team includes Psychologists, Counsellors, and Behaviour Support Practitioners (BSP). We deliver compassionate care across Private Practice, NDIS, WorkCover, DVA, and Positive Behaviour Support. We are a true learning organization—we continuously seek ways to improve, support one another, and foster personal and professional growth for every member of our team.

On-the-job training provided for specialized NDIS administrative processes and clinic systems

Clear potential to take on more responsibility as our practice expands

Work alongside a collaborative team dedicated to making a positive difference in people's lives