Post Placement Support Officer

The BUSY Group; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus plans

Extra leave days

Internal training

Retail discounts

Wellbeing program

Job summary

The BUSY Group is seeking a Post Placement Support Officer in Townsville City. You will collect and collate documentary evidence for outcome claims, perform calculations, and support job seekers and employers to ensure sustained employment over a 26-week period.

This fixed-term full-time position requires coordinating with staff, ensuring compliance with documentary evidence guidelines, and negotiating wage subsidies while maintaining accurate records.

Qualifications

• A natural relationship-builder who thrives on connecting with young people, employers and community partners.
• Proven excellence in customer service and problem-solving skills.
• Highly organised, proactive and able to manage caseloads, workplace visits and crisis interventions with accurate records.
• Strong verbal and written communication skills, adaptable to diverse audiences.
• Ability to obtain Blue Card and National Police Check with no disclosable outcomes.

Responsibilities

• Collect and collate documentary evidence for outcome claims.
• Perform claim calculations and negotiate wage subsidies.
• Work with job seekers and employers to identify barriers to ongoing employment.
• Quality check and submit evidence to substantiate outcome claims in line with guidelines.
• Support staff and notify managers of issues related to placements.

Skills

Relationship-building

Customer service

Organisation

Communication

Compliance checks

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the role...

As a Post Placement Support Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment. You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period.

You will advise, guide and assist staff to achieve outcomes and notify managers of any issues or concerns regarding placements. You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.

This role Fixed Term-Full Time till 30 June 2027 based in our Townsville City office.Working hours; Monday to Friday 8:30am-5pm.

Why Join BUSY?

• ACHIEVABLE and generous bonus incentive plans
• 3 additional paid annual leave days – Christmas closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program- Retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App

A bit about you...

• A natural relationship-builder who thrives on connecting with young people, employers, and community partners.
• Demonstrated excellence in customer service and problem-solving skills.
• Highly organised, proactive, and able to manage caseloads, workplace visits, and crisis interventions while maintaining accurate records.
• Strong verbal and written communication skills, adaptable to diverse audiences.
• Ability to obtain a Blue Card and National Police Check with no disclosable outcomes.

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.