Post-Placement Success Coach

Karingal; Springwood; Hybrid; AUD 66,000 - 71,000; Full time

Benefits offered by this job

Salary packaging

Purchased leave options

Extra leave

Discounts at retailers

University study discount

Wellbeing support

Referral bonus

Job summary

genU and MatchWorks are seeking a Post Placement Support Consultant in Yugambeh Country, Springwood, to partner with participants, employers and internal teams to address barriers and drive sustainable employment outcomes through tailored support.

You’ll provide hands-on coaching at the workplace, build strong relationships, and create personalised retention plans to help participants thrive at work; prior experience in customer service or employment support, and Vietnamese language skills, are

Qualifications

• Experience in a customer service, retail, hospitality or employment support setting.
• Proficiency in Microsoft Office and similar systems.
• Proficiency in speaking Vietnamese, or experience working with people who speak English as a second language.

Responsibilities

• Be on the ground, providing hands-on coaching and guidance at the workplace.
• Build strong, supportive relationships with participants and employers.
• Create personalised retention plans that keep participants thriving at work.

Skills

Coaching

Relationship building

Communication

Customer service

Vietnamese language

Interpersonal skills

Tools

Microsoft Office

Job description

genU and MatchWorks are seeking a Post Placement Support Consultant in Yugambeh Country, Springwood, to partner with participants, employers and internal teams to address barriers and drive sustainable employment outcomes through tailored support.

You’ll provide hands-on coaching at the workplace, build strong relationships, and create personalised retention plans to help participants thrive at work; prior experience in customer service or employment support, and Vietnamese language skills, are