Porter/ Valet

Crystalbrook Collection Hotels; Cairns Regional; On-site; AUD 42,000 - 62,000; Full time

Job summary

Crystalbrook Riley in Cairns, a luxury five-star hotel, seeks a friendly Porter to welcome guests, assist with luggage, and support the Front Office team to deliver seamless and sincere service.

Candidates should have prior guest service or porter experience in a hotel or luxury setting, with strong communication skills, a warm demeanor, and presentation. Ability to stand long shifts and rotate weekends/public holidays is essential.

Qualifications

• Experience in guest service or porter/valet role in a hotel or luxury setting.
• Warm, professional demeanor with polished communication.
• Attention to detail and pride in presentation.
• Ability to work on your feet and lift luggage.
• Willingness to rotate rosters, including weekends and public holidays.

Responsibilities

• Welcome guests on arrival and assist with luggage.
• Support Front Office team to ensure seamless guest experiences.
• Assist with departures and ensure a smooth guest check-out.
• Maintain professional appearance and hotel standards at all times.
• Uphold safety and security procedures as required.

Skills

Guest service

Porter/Valet experience

Interpersonal skills

Team player

Stamina

Flexible roster

Presentation

Job description

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

The Opportunity:

As a Porter, you will be the friendly face who welcomes guests on arrival, assists with luggage and departures, whilst ensuring every interaction feels seamless and sincere. Working closely with the Front Office team, you will take pride in making every guest feel genuinely cared for from the moment they arrive.

The Talent:

To be considered for this position, you will bring previous experience in a guest service or porter role within a hotel or luxury environment, along with a natural warmth and professional polish. Your confident communication, attention to detail and pride in presentation will make you an integral part of our Front Office team.

• Previous experience in a guest service, porter or valet role within a hotel or luxury environment
• Strong interpersonal and communication skills, with an authentic, engaging style
• A calm, reliable team player who thrives in a fast-paced environment
• Physically capable of handling luggage and being on your feet throughout the shift
• Flexibility to work a rotating roster, including weekends and public holidays
• Impeccable presentation and grooming, reflecting a luxury hotel standard

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we’re a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.