Porter/ Valet

Crystalbrook-Riley; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

$99 room rates and friends & family 할인

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning and training platforms

Career development pathways

Diversity and collaboration culture

Regular recognition and team events

Job summary

Crystalbrook Riley in Cairns is seeking a dedicated Porter to warmly welcome guests on arrival, assist with luggage and departures, and ensure seamless experiences as part of the Front Office team.

The ideal candidate has previous guest service or porter experience in a luxury environment, with professional presentation and strong interpersonal skills. Flexibility for weekends and holidays is essential to thrive in a fast-paced setting.

Qualifications

• Previous experience in a guest service, porter or valet role within a hotel or luxury environment.
• Strong interpersonal and communication skills with an authentic, engaging style.
• A calm, reliable team player who thrives in a fast-paced environment.
• Physically capable of handling luggage and being on your feet throughout the shift.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Impeccable presentation and grooming, reflecting a luxury hotel standard.

Responsibilities

• Welcome guests on arrival and assist with luggage and departures.
• Work closely with the Front Office team to ensure seamless guest experiences.
• Maintain a warm, professional demeanor and assist guests throughout their stay.

Skills

Guest service experience

Communication skills

Team player

Physical fitness

Weekend shift flexibility

Impeccable presentation

Job description

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

The Opportunity:

As a Porter, you will be the friendly face who welcomes guests on arrival, assists with luggage and departures, whilst ensuring every interaction feels seamless and sincere. Working closely with the Front Office team, you will take pride in making every guest feel genuinely cared for from the moment they arrive.

The Talent:

To be considered for this position, you willbring previous experience in a guest service or porter role within a hotel or luxury environment, along with a natural warmth and professional polish. Your confident communication, attention to detail and pride in presentation will make you an integral part of our Front Office team.

• Previous experience in a guest service, porter or valet role within a hotel or luxury environment
• Strong interpersonal and communication skills, with an authentic, engaging style
• A calm, reliable team player who thrives in a fast-paced environment
• Physically capable of handling luggage and being on your feet throughout the shift
• Flexibility to work a rotating roster, including weekends and public holidays
• Impeccable presentation and grooming, reflecting a luxury hotel standard

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

At Crystalbrook Collection, we do things differently. Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility.

We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.