Porter - QT Sydney

EVT Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

50% off dining & stays across EVT

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Group's QT Hotels & Resorts brand is seeking a guest services professional to deliver warm, personalised hospitality at the front desk and lobby. You’ll handle concierge requests, luggage, and guest movements with a confident presence across busy periods.

You'll bring prior hotel or guest-facing experience, a valid driver's license, strong communication, and a passion for creating memorable stays. This full-time on-site role offers day-one perks and career growth opportunities across EVT's

Qualifications

• Experience in a guest-facing hospitality role.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and respond promptly.

Responsibilities

• Create exceptional first impressions as a key contact for guests, delivering warm, knowledgeable service.
• Take ownership of concierge and porter duties, including luggage handling and front-of-house support.
• Capture requests accurately, resolve issues on the spot, and ensure effortless service.
• Work with computer systems and property management tools to manage reservations and guest data.
• Cover varied shifts, including nights, weekends, and holidays, with a proactive, problem-solving approach.

Skills

Guest service

Communication

Hospitality experience

Job description

About EVT: QTSydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

• Create exceptional first impressions as a key point of contact for guests, delivering warm, knowledgeable service and personalised local recommendations that set the tone for an unforgettable stay.
• Take ownership of concierge and porter duties, including luggage handling, guest requests, and front-of-house support, bringing a confident, professional presence to our busiest spaces.
• Bring strong communication and interpersonal skills to every guest and colleague interaction, accurately capturing requests, resolving issues on the spot, and ensuring service feels effortless.
• Get hands-on with our computer systems and property management tools, managing reservations, updating guest information, and processing transactions with speed and precision.
• Thrive in a fast-paced environment by putting your problem-solving, organisational, and multitasking skills to work, with the flexibility to cover varied shifts, including nights, weekends, and holidays.

What You’ll Bring

• Previous hotel experience in a similar guest-facing role, with a genuine passion for hospitality and a knack for creating memorable guest experiences.
• A valid Driver's Licence and the confidence to safely operate guest vehicles; prior valet parking experience is a big plus.
• An instinct for anticipating guest needs and attending to them promptly, delivering service that feels personal and timely, every time.
• Natural interpersonal warmth, with the ability to offer genuine, professional greetings and farewells to every guest, every time.
• Great local knowledge, ready to help guests plan reservations and discover the best attractions and dining Melbourne has to offer.
• Confidence handling guest luggage transfers and keeping our hotel entrance and foyer polished, welcoming, and guest-ready.
• A collaborative approach to coordinating guest requests across departments, following through to make sure every guest leaves satisfied.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.