Porter (Pre-Opening)

Hyatt Hotels Corporation; Gold Coast City; On-site; AUD 42,000 - 58,000; Full time

Job summary

Andaz Gold Coast, Hyatt's luxury lifestyle brand, invites a Porter who understands that the first minutes of a guest's stay shape the experience. You will welcome guests, help with luggage and share local insights to make arrivals seamless and personal.

Bring a warm, proactive attitude, strong communication, and the ability to jump in where needed. A rotating roster including early mornings, evenings, weekends and public holidays is required.

Qualifications

• Previous hotel or customer-facing experience is valued.
• Ability to remember guest names and make arrivals personal.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests at the entrance and assist with luggage.
• Support arrivals and departures and ensure a smooth transition from street to lobby.
• Provide directions, organise luggage storage and assist with transport.
• Coordinate with Front Office to look after guests from the moment they arrive.
• Be a source of local knowledge for guests.

Skills

Warm personality

Hospitality passion

First impressions

Communication skills

Luggage handling

Hands-on approach

Local knowledge

Organised

Collaborative

Flexible roster

Driver licence

Working rights Australia

Job description

Some arrivals are quick. Others come with six suitcases, a surfboard and a story.

At Andaz Gold Coast, we're looking for a Porter who knows that the first few minutes of a guest's stay can shape everything that follows.

You'll be there at the beginning of the experience - welcoming guests, helping with luggage, sharing a little local knowledge and making arrivals and departures feel smooth, personal and unhurried.

This is a role for someone who notices what people need before they have to ask and brings genuine warmth to every interaction.

Who are you?

You're naturally helpful, confident with people and comfortable being on the move.

You enjoy creating a great first impression, but you also know hospitality is about much more than a polished welcome. It's remembering a guest's name. Offering directions before they ask. Spotting when someone needs a hand. Knowing when to chat and when to simply make things easier.

You bring a calm, positive energy, even when the lobby is busy and several things are happening at once.

You're curious about the Gold Coast and enjoy sharing the places, experiences and local details that make it special.

Most importantly, you're someone who genuinely enjoys helping people.

Qualifications

What will you bring?

You'll bring:

• A warm, confident and approachable personality
• A genuine passion for hospitality and guest service
• The ability to create memorable first and last impressions
• Strong communication and interpersonal skills
• Confidence assisting guests with luggage and belongings
• A practical, hands-on approach and willingness to jump in wherever needed
• Good knowledge of the local area, or the curiosity to quickly build it
• The ability to remain organised and composed in a busy hotel environment
• A collaborative approach with your fellow colleagues
• Flexibility to work across a rotating roster, including early mornings, evenings, weekends and public holidays
• A current driver licence, where required for operational duties
• You must already have current and ongoing working rights for Australia

Previous experience in a hotel, luxury environment or customer-facing role is valued, but just as important is the way you connect with people.

What will you do?

You'll be part of the rhythm of the hotel from the moment guests arrive.

You'll welcome guests at the entrance, assist with luggage, support arrivals and departures and help create a seamless transition between the street, the lobby and the rest of the hotel.

You'll provide directions, organise luggage storage, assist with transport and work closely with the Front Office team to make sure guests feel looked after from the beginning.

You'll also become a source of local knowledge.

The beach worth waking up early for. A neighbourhood restaurant. Somewhere to catch the afternoon light. The quickest way to get where they're going.

Sometimes the most memorable part of a stay starts with a simple recommendation.

What's in it for you?

At Andaz Gold Coast, we want you to bring your personality to work.

You'll join a hotel that celebrates individuality, local character and a more intuitive approach to hospitality. You'll work alongside talented colleagues who care about creating thoughtful experiences without making them feel scripted.

As part of Hyatt, you'll also have access to learning, development and career opportunities across a global hospitality company.

You'll build confidence, deepen your knowledge of luxury hospitality and gain experience across one of the most guest-facing areas of the hotel.

About Andaz Gold Coast

Andaz is Hyatt's luxury lifestyle brand, created for travellers who want to experience a destination through a distinctly local lens.

At Andaz Gold Coast, ocean light meets hinterland character. Design, food, drink and culture come together in a way that feels expressive, relaxed and deeply connected to place.

Our service follows the same philosophy.

Just genuine people creating memorable experiences for other people.

If you love helping people, know the value of a great welcome and enjoy being at the heart of the action, we'd love to meet you.

Come as you are. See where it takes you.