Porter

The Langham, Gold Coast; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary meals on shift

Uniforms laundered

6 complimentary hotel nights per year

Employee Assistance Program

Job summary

The Langham, Gold Coast is seeking a service-centric Porter to join our Concierge team. You will deliver luggage with flair, greet guests and provide accurate information on our rooms, services and local experiences in line with our high standards of hospitality.

Ideal candidates will have customer service experience, strong communication, a neat presentation, a full driver’s license for valet parking and Australian work rights.

Qualifications

• Prior customer service experience
• Strong communication skills
• Neat grooming and presentation
• Full driver’s license for valet parking
• Australian work rights (sponsorship not available)

Responsibilities

• Meet and greet guests and visitors to the hotel.
• Deliver luggage to guest rooms in a timely manner.
• Explain room features and hotel services to guests.
• Work collaboratively in a fast-paced luxury environment.

Skills

Customer service

Communication

Attention to detail

Driver's license

Australian work rights

Job description

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.

We are seeking for service-centric and luxury minded service professionals to join our Concierge team as Porter.

Key Responsibilities

As a Porter you will provide superior service, quality and ultimately a seamless and luxury guest experience and work in a team to deliver on our guest and brand objectives.

• Meet and greet each guest and visitor to the Hotel.
• Deliver luggage to guest rooms in a timely manner.
• Ensure that guests are aware of our product and services by explaining the workings of rooms and room features in line with operating standards.
• Work collaboratively within a friendly, fast paced, professional environment.

About You

To be successful for a role, you will have previous customer service experience, be a good communicator and enjoy interacting with people. You must also have:

• Superior Grooming and Presentation
• Full Drivers License to complete Valet Parking
• Proven ability to work in a high pressur and fast-paced environment
• An eye for detail and personal presentation
• Australian work rights. Please note we are unable to offer sponsorship for this position.

Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift and uniforms laundered;
• 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
• Employee Assistance Program

plus a vast array of additional benefits and recognition incentives!