Policy Operative

Marsh McLennan; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Professional development opportunities

Vibrant and inclusive culture

Well-being benefits

Job summary

A leading risk management firm in Melbourne is seeking a talented individual to join their BRIC Builders team. This hybrid role requires at least three days a week in the office. Responsibilities include managing client relationships, implementing client strategies, and ensuring compliance with relevant legislation. Ideal candidates will have insurance industry experience, strong communication skills, and the ability to develop new business opportunities. Join a diverse and inclusive culture with opportunities for professional development.

Qualifications

• 2+ years of insurance industry experience preferable.
• Broad knowledge of customer service standards.
• Knowledge of domestic building insurance is highly favourable.

Responsibilities

• Manage long-term relationships with clients.
• Implement renewal and broking strategies.
• Ensure compliance with relevant legislation.
• Gather data for renewals and monitor service delivery.

Skills

Insurance industry experience

Customer service standards knowledge

Communication skills

Organizational skills

Relationship management

Coaching and mentoring skills

Job description

We are seeking a talented individual to join our BRIC Builders team at Marsh. This role will be based in Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will be responsible for contributing to business growth objectives of Bovill Risk & Insurance Consultants Pty Ltd Group by development of new business and retention of existing business, specifically in nominated accounts within the BRIC team.

We will count on you to:

• Collaborate and Partner for Client Value: Manage long-term relationships with key clients, implement renewal and broking strategies, and investigate new business opportunities.
• Inspire with Operational Excellence: Ensure high-quality client service, manage client expectations, and oversee the training and development of team members.
• Satisfy and Reach with New Technologies: Ensure compliance with relevant legislation, manage documentation, and maintain technical knowledge across multiple product lines.
• Share Knowledge through Data and Analytics: Input client information into business systems, gather data for renewals, and monitor service delivery across quoting, renewals, and claims.

What you need to have:

• 2+ years of insurance industry experience (favourable but not essential)
• Broad knowledge of customer service standards
• Domestic building insurance industry knowledge highly favourable

What makes you stand out:

• Ability to develop and maintain meaningful working relationships at all levels
• Thorough technical knowledge of relevant lines of insurance and associated legislation
• Strong organizational and communication skills, both written and verbal
• Ability to identify and develop new business opportunities
• Developing coaching and mentoring skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.