Platform Support Engineer - Hybrid, AI & Automation

Pronto Software Limited; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working environment

Future relocation of office to Forest힐

Job summary

Pronto Software Limited is seeking a Platform Support Engineer to join the Melbourne-based Development group. You will help support and improve software delivery platforms, tooling and automation used by Pronto Software’s Development organisation.

You will collaborate with Development, QA, DevOps and Security teams to ensure platforms remain secure, reliable and scalable. The role emphasizes automation, AI-assisted tooling and developer experience improvements.

Qualifications

• Experience supporting GitLab, GitHub, Bitbucket or similar SCM platforms.
• Experience with enterprise software development teams.
• Practical knowledge of CI/CD pipelines and release management.

Responsibilities

• Support and administer software delivery platforms, source control systems and CI/CD tooling.
• Assist with operation, maintenance and continual improvement of CI/CD pipelines, software delivery workflows and deployment processes.
• Support automated software packaging, release management and deployment capabilities.
• Collaborate with Development, QA, Security and Infrastructure teams to improve reliability, security and efficiency.
• Troubleshoot platform, pipeline, deployment, authentication and integration issues.
• Support DevSecOps practices including security controls and compliance requirements.
• Contribute to platform optimisation and developer experience improvements.
• Create and maintain technical documentation, knowledge resources and troubleshooting guidance.
• Support onboarding, knowledge sharing and adoption of software delivery best practices across engineering teams.
• Leverage AI-assisted development tools to improve productivity and automation.

Skills

Git & source control

CI/CD pipelines

DevOps collaboration

SDLC knowledge

Automation & scripting

Education

Information Technology or related field

Tools

GitLab

GitHub

Bitbucket

CI/CD tooling

Job description

Pronto Software Limited is seeking a Platform Support Engineer to join the Melbourne-based Development group. You will help support and improve software delivery platforms, tooling and automation used by Pronto Software’s Development organisation.

You will collaborate with Development, QA, DevOps and Security teams to ensure platforms remain secure, reliable and scalable. The role emphasizes automation, AI-assisted tooling and developer experience improvements.