Platform Services Manager

IAG; Sydney; Presencial; AUD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13%+ superannuation

20 days annual leave + 5 days MyLeave

Insurance discounts

Private health discounts

Parental leave 20 weeks

Learning & development

Descripción de la vacante

IAG is seeking a Manager, Platform Services Delivery to lead a talented team responsible for delivering reliable, scalable, and secure platform outcomes. You will partner with business and technology leaders to prioritise initiatives and create better experiences for customers and colleagues.

This permanent, full-time role is based in Boorloo (Perth) or Gadigal Country (Darling Park, Sydney). You will champion engineering best practices, automation, and AI-enabled delivery while managing risks

Formación

• Experience leading technology delivery and platform operations.
• Ability to build trusted relationships across stakeholder groups.
• Capacity to balance strategic planning with daily delivery priorities.
• Experience developing talent and building high-performing teams.
• Confident working with delivery partners and achieving outcomes.
• Customer-focused mindset with passion for innovation and continuous improvement.

Responsabilidades

• Lead platform delivery and operations teams to deliver strategic technology outcomes.
• Build trusted relationships with business stakeholders to shape, prioritise, and sequence delivery demand.
• Collaborate with architects and product owners to develop future-focused roadmaps.
• Drive workforce planning, capability development, and partner management.
• Champion engineering best practices, automation, and use of AI for delivery quality.
• Oversee platform reliability, performance, and risk management.

Descripción del empleo

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Step into a role where you can shape the future of some of IAG’s most business-critical technology platforms. As Manager, Platform Services Delivery, you’ll lead a talented team responsible for delivering reliable, scalable and secure platform outcomes while driving meaningful transformation. Working closely with business and technology leaders, you’ll help prioritise what matters most, build strong partnerships and create better experiences for customers, partners and colleagues. This is an opportunity to influence strategy, foster innovation and empower people to do their best work while making a real impact across the organisation. This is a permanent full-time role based in Boorloo (Perth) or Gadigal Country (Darling Park 2, Sydney).

What You'll Do

• Lead platform delivery and operations teams to deliver strategic technology outcomes while maintaining stable, reliable and high performing platforms.
• Build trusted relationships with business stakeholders to shape, prioritise and sequence delivery demand aligned to organisational goals.
• Collaborate with architects, technical leaders and product owners to develop solutions that support future focused technology roadmaps.
• Drive workforce planning, capability development and partner management to ensure the right skills and capacity are available when needed.
• Champion engineering best practices, automation and use of AI and continuous improvement to enhance delivery quality, efficiency and operational excellence.
• Oversee platform reliability, performance and service outcomes while effectively managing risks, issues and delivery dependencies.

What You'll Bring

• Experience leading technology delivery and platform operations through people and teams.
• Ability to build trusted relationships and collaborate across diverse stakeholder groups.
• Capability to balance strategic planning with day-to-day delivery priorities.
• Experience developing talent, fostering growth and creating high performing teams.
• Confidence working with delivery partners and managing outcomes through collaboration.
• A customer focused mindset with a passion for innovation, continuous improvement and learning.
• Knowledge of contemporary technology delivery practices, with relevant qualifications viewed favourably.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees