Data Operations Team Lead - Hybrid & Platform Reliability

insurance & care NSW; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Wellbeing program

Private health insurance

Novated leasing

Learning & development

Employee Assistance Program

Mental health support

Hidden Disabilities Program

Job summary

icare is seeking a Data Engineering Team Lead - Data Operations in Sydney CBD, offering hybrid work. You will lead enterprise data services, drive reliability, and influence how data products are delivered and supported across NSW.

You will shape governance, automation and platform adoption while guiding a high-performing team to deliver measurable business value. This role bridges platform engineering with customer outcomes.

Qualifications

• Significant experience leading Data Operations, Platform Operations, Data Services or related tech functions within complex environments.
• Strong expertise in Snowflake, AWS and cloud-based data platforms, including operational management and service delivery.
• Experience implementing service management, governance, incident management and continuous improvement frameworks.

Responsibilities

• Lead the delivery, reliability and continuous improvement of enterprise data services to ensure strong business and customer outcomes.
• Establish service management frameworks, operational standards and governance practices that improve performance and transparency.
• Drive service improvement initiatives to increase automation, efficiency, platform adoption and value from data platform investments.
• Oversee operation, support and optimisation of data platform services with high availability, security and performance.
• Partner with engineering teams to operationalise new platform capabilities and enhance service outcomes.
• Build trusted relationships with business and technology stakeholders to define, measure and improve service performance.
• Develop and lead a high-performing team while embedding modern DataOps and service excellence.

Skills

DataOps Leadership

Platform Operations

Data Services

Service Management

Incident Management

Stakeholder Communication

Team Leadership

AI Initiatives

Business Alignment

Education

CS/Engineering/IT degree

Tools

Snowflake

AWS

Job description

icare is seeking a Data Engineering Team Lead - Data Operations in Sydney CBD, offering hybrid work. You will lead enterprise data services, drive reliability, and influence how data products are delivered and supported across NSW.

You will shape governance, automation and platform adoption while guiding a high-performing team to deliver measurable business value. This role bridges platform engineering with customer outcomes.