Platform Engineer - NOC Level 2

NTT DATA, Inc.; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

NTT DATA, Inc. is seeking an experienced MS Engineer L2 to join the Network Operations Centre in Canberra. You will support enterprise platform infrastructure across Windows and Linux, drive automation, and operate in a 24x7 environment.

You will collaborate across IT operations, manage change, and mentor junior engineers while ensuring security and compliance within a regulated setting.

Qualifications

• 3–5 years of experience supporting enterprise platform infrastructure.
• Hands-on Windows Server and Linux server administration.
• Experience with virtualization technologies (VMware).
• Experience in managed services environments and production ops.
• Exposure to change control and ITIL-like frameworks.

Responsibilities

• Provide 24x7 operational support for enterprise platform infrastructure.
• Investigate, troubleshoot, and resolve incidents within SLAs.
• Plan and implement infrastructure changes in approved windows.
• Develop automation to improve efficiency and reduce manual work.
• Maintain documentation and operational procedures.
• Mentor Level 1 engineers and support handover to projects.

Skills

Enterprise infra support

Windows Server

Linux (RHEL)

VMware

24x7 operations

Troubleshooting

Automation

On-call support

Change control

ServiceNow

Education

Diploma in Information Technology or related discipline

Tools

VMware

Packer

Ansible

GitLab

Cohesity

Tanium

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required

Join NTT DATA and help support critical national infrastructure

At NTT DATA, we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.

We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.

This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.

What You'll Be Doing

As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.

Key responsibilities include:

• Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
• Proactively identifying issues before they impact operations and driving timely resolution
• Planning, coordinating, and implementing infrastructure changes within approved change windows
• Monitoring performance, availability, and capacity across supported systems
• Supporting problem management activities and addressing recurring issues
• Developing and improving automation to increase efficiency and reduce manual effort
• Testing software releases, patches, and infrastructure upgrades
• Creating and maintaining technical documentation and operational procedures
• Supporting project delivery and operational handover activities
• Assisting with onboarding new environments into managed services support
• Mentoring Level 1 engineers and sharing technical expertise
• Operating within established security, compliance, and governance frameworks
• Participating in a 24x7 operational support and on-call environment

Technical Environment

You will work across a modern enterprise platform stack including:

Core Technologies

• Windows Server SOE
• Red Hat Enterprise Linux (RHEL)
• Active Directory
• Certificate Authority
• Domain Services
• DDI Management
• VMware
• VMware vSAN
• Cisco HyperFlex Data Platform
• Cohesity
• Tanium
• SFTP and utility server platforms

Automation & DevOps

• Ansible
• Packer
• GitLab
• Infrastructure automation and orchestration
• Image build and deployment processes

Monitoring & Observability

• LogicMonitor
• Infrastructure performance monitoring
• Availability management and proactive alerting

Security & Access Management

• Active Directory integration
• Privileged Access Management (XTAM / Imprivata)
• Patch compliance and vulnerability remediation
• Security and governance frameworks

Desirable Technologies

• Cisco Intersight
• Infrastructure-as-Code (IaC)
• Advanced Ansible development
• Hybrid infrastructure management

What We're Looking For

Essential Experience

• 3-5 years of experience supporting enterprise platform infrastructure
• Hands-on experience across Windows Server and Linux server environments
• Strong experience with virtualization technologies including VMware
• Experience supporting complex infrastructure deployments and production environments
• Experience managing change control processes and operational support activities
• Exposure to managed services environments and IT operational frameworks
• Experience with enterprise ticketing platforms, preferably ServiceNow
• Strong troubleshooting and problem-solving skills
• Ability to work effectively within a 24x7 operational environment

Technical Skills

• Windows Server administration
• RHEL/Linux administration
• Active Directory services
• VMware and VMware vSAN
• Cisco HyperFlex
• Cohesity backup and recovery solutions
• Automation using Ansible and Packer
• GitLab version control and CI/CD processes
• LogicMonitor or similar monitoring platforms
• Infrastructure performance, capacity, and availability management

Qualifications & Security Requirements

Mandatory

• Australian Citizenship
• Baseline Security Clearance, or the ability to obtain one
• Recognised Diploma in Information Technology, Engineering, or a related discipline

Highly Desirable

• Windows Server certifications or equivalent experience
• RHEL/Linux certifications or equivalent experience
• Active Directory expertise or certification
• Ansible and/or Packer certification or advanced practical experience
• VMware and virtualization certifications
• Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata)

Desirable

• Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks

Success in This Role

You will bring:

• Strong situational awareness and operational discipline
• Excellent communication and stakeholder management skills
• A proactive approach to incident response and risk management
• The ability to make sound decisions in high-pressure situations
• A commitment to safety, compliance, and service excellence
• Mentorship capabilities and a collaborative mindset

Why Join NTT DATA?

• Work on nationally significant infrastructure and services
• Access global expertise, technology, and career pathways
• Join a collaborative and highly skilled engineering team
• Gain exposure to modern platform, virtualization, automation, and security technologies
• Grow your career within a leading global managed services organisation

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.