Platform Engineer - NOC Level 2
nttlimited
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Job summary
NTT DATA in Canberra is seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre. You will support and maintain enterprise platform infrastructure in a 24x7 environment, ensuring reliability, availability and performance of critical services.
The role requires hands-on experience with Windows and Linux servers, VMware virtualization, automation tooling, and a strong grasp of change control, security governance and incident management.
Qualifications
- 3-5 years of experience supporting enterprise platform infrastructure.
- Hands-on experience with Windows Server and Linux server environments.
- Strong experience with virtualization technologies including VMware.
- Experience supporting complex infrastructure deployments and production environments.
- Experience managing change control processes and operational support activities.
- Exposure to managed services environments and IT operational frameworks.
- Experience with enterprise ticketing platforms, preferably ServiceNow.
- Strong troubleshooting and problem-solving skills.
- Ability to work effectively within a 24x7 operational environment.
Responsibilities
- Supporting, maintaining, and improving enterprise platform infrastructure within a managed services environment.
- Investigating, troubleshooting, and resolving incidents and service requests within SLAs.
- Planning, coordinating, and implementing infrastructure changes within approved change windows.
- Monitoring performance, availability, and capacity across supported systems.
- Developing and improving automation to increase efficiency and reduce manual effort.
- Mentoring Level 1 engineers and documenting procedures.
- Operating within security, governance, and compliance frameworks.
Skills
Education
Tools
Job description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required
Join NTT DATA and help support critical national infrastructure
At NTT DATA , we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.
We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.
This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.
As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.
Key responsibilities include:
- Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
- Proactively identifying issues before they impact operations and driving timely resolution
- Planning, coordinating, and implementing infrastructure changes within approved change windows
- Monitoring performance, availability, and capacity across supported systems
- Supporting problem management activities and addressing recurring issues
- Developing and improving automation to increase efficiency and reduce manual effort
- Testing software releases, patches, and infrastructure upgrades
- Creating and maintaining technical documentation and operational procedures
- Supporting project delivery and operational handover activities
- Assisting with onboarding new environments into managed services support
- Mentoring Level 1 engineers and sharing technical expertise
- Operating within established security, compliance, and governance frameworks
- Participating in a 24x7 operational support and on-call environment
- Windows Server SOE
- Red Hat Enterprise Linux (RHEL)
- Active Directory Certificate Authority
- Domain Services
- DDI Management
- VMware vSAN
- Cisco HyperFlex Data Platform
- Cohesity
- Tanium
- SFTP and utility server platforms
- Ansible
- Packer
- GitLab
- Infrastructure automation and orchestration
- Image build and deployment processes
- LogicMonitor
- Infrastructure performance monitoring
- Availability management and proactive alerting
- Active Directory integration
- Privileged Access Management (XTAM / Imprivata)
- Patch compliance and vulnerability remediation
- Security and governance frameworks
- Cisco Intersight
- Infrastructure-as-Code (IaC)
- Advanced Ansible development
- Hybrid infrastructure management
- 3-5 years of experience supporting enterprise platform infrastructure
- Hands-on experience across Windows Server and Linux server environments
- Strong experience with virtualization technologies including VMware
- Experience supporting complex infrastructure deployments and production environments
- Experience managing change control processes and operational support activities
- Exposure to managed services environments and IT operational frameworks
- Experience with enterprise ticketing platforms, preferably ServiceNow
- Strong troubleshooting and problem-solving skills
- Ability to work effectively within a 24x7 operational environment
- Windows Server administration
- RHEL/Linux administration
- Active Directory services
- VMware and VMware vSAN
- Cisco HyperFlex
- Cohesity backup and recovery solutions
- Automation using Ansible and Packer
- GitLab version control and CI/CD processes
- LogicMonitor or similar monitoring platforms
- Infrastructure performance, capacity, and availability management
- Australian Citizenship
- Baseline Security Clearance, or the ability to obtain one
- Recognised Diploma in Information Technology, Engineering, or a related discipline
- Windows Server certifications or equivalent experience
- RHEL/Linux certifications or equivalent experience
- Active Directory expertise or certification
- Ansible and/or Packer certification or advanced practical experience
- VMware and virtualization certifications
- Experie
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