Platform Engineer - NOC Level 2
NTT America, Inc.
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Job summary
NTT DATA is seeking an experienced MS Engineer L2 (Platform) for its Canberra team. You will support and enhance enterprise platform infrastructure across Windows and Linux, in a highly regulated, 24x7 environment.
The role emphasizes automation, incident response, and collaboration with a security-conscious, global services team. Join a leading global managed services organisation and contribute to national infrastructure projects, with a focus on reliability, automation, and operational
Qualifications
- 3-5 years of experience supporting enterprise platform infrastructure.
- Experience across Windows Server and Linux environments.
- Strong virtualization experience with VMware.
- Exposure to managed services and IT operational frameworks.
Responsibilities
- Support, maintain, and improve enterprise platform infrastructure in a 24x7 environment.
- Investigate, troubleshoot, and resolve incidents within SLAs.
- Plan and implement infrastructure changes within approved windows.
- Develop automation to increase efficiency and reduce manual effort.
- Create and maintain technical documentation and procedures.
- Mentor Level 1 engineers and share expertise.
- Support security, governance, and compliance frameworks.
Skills
Education
Tools
Job description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
At NTT DATA , we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.
We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.
This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.
As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.
- Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
- Proactively identifying issues before they impact operations and driving timely resolution
- Planning, coordinating, and implementing infrastructure changes within approved change windows
- Monitoring performance, availability, and capacity across supported systems
- Supporting problem management activities and addressing recurring issues
- Developing and improving automation to increase efficiency and reduce manual effort
- Testing software releases, patches, and infrastructure upgrades
- Creating and maintaining technical documentation and operational procedures
- Supporting project delivery and operational handover activities
- Assisting with onboarding new environments into managed services support
- Mentoring Level 1 engineers and sharing technical expertise
- Operating within established security, compliance, and governance frameworks
- Participating in a 24x7 operational support and on-call environment
You’ll work across a modern enterprise platform stack including:
- Windows Server SOE
- Red Hat Enterprise Linux (RHEL)
- Active Directory
- Certificate Authority
- Domain Services
- DDI Management
- VMware
- VMware vSAN
- Cisco HyperFlex Data Platform
- Cohesity
- Tanium
- SFTP and utility server platforms
- Ansible
- Packer
- GitLab
- Infrastructure automation and orchestration
- Image build and deployment processes
- LogicMonitor
- Infrastructure performance monitoring
- Availability management and proactive alerting
- Active Directory integration
- Privileged Access Management (XTAM / Imprivata)
- Patch compliance and vulnerability remediation
- Security and governance frameworks
- Cisco Intersight
- Infrastructure-as-Code (IaC)
- Advanced Ansible development
- Hybrid infrastructure management
- 3-5 years of experience supporting enterprise platform infrastructure
- Hands-on experience across Windows Server and Linux server environments
- Strong experience with virtualization technologies including VMware
- Experience supporting complex infrastructure deployments and production environments
- Experience managing change control processes and operational support activities
- Exposure to managed services environments and IT operational frameworks
- Experience with enterprise ticketing platforms, preferably ServiceNow
- Strong troubleshooting and problem-solving skills
- Ability to work effectively within a 24x7 operational environment
- Windows Server administration
- RHEL/Linux administration
- Active Directory services
- VMware and VMware vSAN
- Cisco HyperFlex
- Cohesity backup and recovery solutions
- Automation using Ansible and Packer
- GitLab version control and CI/CD processes
- LogicMonitor or similar monitoring platforms
- Infrastructure performance, capacity, and availability management
- Australian Citizenship
- Baseline Security Clearance, or the ability to obtain one
- Recognised Diploma in Information Technology, Engineering, or a related discipline
- Windows Server certifications or equivalent experience
- RHEL/Linux certifications or equivalent experience
- Active Directory expertise or certification
- Ansible and/or Packer certification or advanced practical experience
- VMware and virtualization certifications
- Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata)
- Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks
You will bring:
- Strong situational awareness and operational discipline
- Excellent communication and stakeholder management skills
- A proactive approach to incident response and risk management
- The ability to make sound decisions in high-pressure situations
- A commitment to safety, compliance, and service excellence
- Mentorship capabilities and a collaborative mindset
- Work on nationally significant infrastructure and services
- Access global expertise, technology, and career pathways
- Join a collaborative and highly skilled engineering team
- Gain exposure to modern platform, virtualization, automation, and security technologies
- Grow your career within a leading global managed services organisation
If you’re an experienced Platform Engineer looking to work in a complex, enterprise-scale environment where reliability, automation, and operational excellence matter, we’d love to hear from you. Join NTT DATA and help deliver critical services that make a real impact.
On-site Working
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .
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