Platform Engineer - NOC Level 2

NTT Limited; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

NTT DATA in Canberra is seeking an experienced MS Engineer L2 to support and maintain enterprise platform infrastructure in a 24x7 environment. You will work across Windows Server and RHEL, with virtualization, automation, and security-focused operations in a managed services setting.

You will mentor junior engineers, contribute to change control, and ensure continuous availability of critical services. The role requires Australian citizenship and baseline clearance, with on-site duties in

Qualifications

• Mandatory Australian Citizenship
• Baseline Security Clearance or ability to obtain one
• Diploma in Information Technology or related discipline
• Windows Server certifications or equivalent
• RHEL/Linux certifications or equivalent
• Active Directory expertise or certification
• Ansible and/or Packer certification or advanced experience
• VMware certifications
• PAM solutions such as XTAM/Imprivata
• Desirable ITIL, ISO27000, ISO9001, ISM, or related frameworks

Responsibilities

• Investigating, troubleshooting, and resolving incidents and service requests within SLAs
• Proactively identifying issues before they impact operations and driving timely resolution
• Planning, coordinating, and implementing infrastructure changes within approved change windows
• Monitoring performance, availability, and capacity across supported systems
• Supporting problem management activities and addressing recurring issues
• Developing and improving automation to increase efficiency and reduce manual effort
• Testing software releases, patches, and infrastructure upgrades
• Creating and maintaining technical documentation and procedures
• Supporting project delivery and handover activities
• Mentoring Level 1 engineers and sharing technical expertise
• Operating within security, compliance, and governance frameworks
• Participating in a 24x7 operational support and on-call environment

Skills

Windows Server

RHEL/Linux

VMware

Active Directory

Automation

Scripting/DevOps

Education

Diploma in Information Technology or related discipline

Tools

VMware vSAN

LogicMonitor

Ansible

Packer

GitLab CI/CD

Tanium

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required

Join NTT DATA and help support critical national infrastructure At NTT DATA, we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably. We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra.

In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services. This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.

What You'll Be Doing

As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.

• Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
• Proactively identifying issues before they impact operations and driving timely resolution
• Planning, coordinating, and implementing infrastructure changes within approved change windows
• Monitoring performance, availability, and capacity across supported systems
• Supporting problem management activities and addressing recurring issues
• Developing and improving automation to increase efficiency and reduce manual effort
• Testing software releases, patches, and infrastructure upgrades
• Creating and maintaining technical documentation and operational procedures
• Supporting project delivery and operational handover activities
• Assisting with onboarding new environments into managed services support
• Mentoring Level 1 engineers and sharing technical expertise
• Operating within established security, compliance, and governance frameworks
• Participating in a 24x7 operational support and on-call environment

Technical Environment

You’ll work across a modern enterprise platform stack including: Core Technologies Windows Server SOE Red Hat Enterprise Linux (RHEL) Active Directory Certificate Authority Domain Services DDI Management VMware VMware vSAN Cisco HyperFlex Data Platform Cohesity Tanium SFTP and utility server platforms Automation & DevOps Ansible Packer GitLab Infrastructure automation and orchestration Image build and deployment processes Monitoring & Observability LogicMonitor Infrastructure performance monitoring Availability management and proactive alerting Security & Access Management Active Directory integration Privileged Access Management (XTAM / Imprivata) Patch compliance and vulnerability remediation Security and governance frameworks.

Desirable Technologies

• Cisco Intersight Infrastructure-as-Code (IaC)
• Advanced Ansible development
• Hybrid infrastructure management

What We're Looking For

• Essential Experience 3-5 years of experience supporting enterprise platform infrastructure
• Hands-on experience across Windows Server and Linux server environments
• Strong experience with virtualization technologies including VMware
• Experience supporting complex infrastructure deployments and production environments
• Experience managing change control processes and operational support activities
• Exposure to managed services environments and IT operational frameworks
• Experience with enterprise ticketing platforms, preferably ServiceNow
• Strong troubleshooting and problem-solving skills

Technical Skills

• Windows Server administration
• RHEL/Linux administration
• Active Directory services
• VMware and VMware vSAN
• Cisco HyperFlex
• Cohesity backup and recovery solutions
• Automation using Ansible and Packer
• GitLab version control and CI/CD processes
• LogicMonitor or similar monitoring platforms
• Infrastructure performance, capacity, and availability management

Qualifications & Security Requirements

• Mandatory Australian Citizenship
• Baseline Security Clearance, or the ability to obtain one
• Recognised Diploma in Information Technology, Engineering, or a related discipline
• Highly Desirable Windows Server certifications or equivalent experience
• RHEL/Linux certifications or equivalent experience
• Active Directory expertise or certification
• Ansible and/or Packer certification or advanced practical experience
• VMware and virtualization certifications
• Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata)
• Desirable Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks

Success in This Role

• Strong situational awareness and operational discipline
• Excellent communication and stakeholder management skills
• A proactive approach to incident response and risk management
• The ability to make sound decisions in high-pressure situations
• A commitment to safety, compliance, and service excellence
• Mentorship capabilities and a collaborative mindset

Why Join NTT DATA?

Work on nationally significant infrastructure and services Access global expertise, technology, and career pathways Join a collaborative and highly skilled engineering team Gain exposure to modern platform, virtualization, automation, and security technologies Grow your career within a leading global managed services organisation

If you're an experienced Platform Engineer looking to work in a complex, enterprise-scale environment where reliability, automation, and operational excellence matter, we'd love to hear from you. Join NTT DATA and help deliver critical services that make a real impact.

Workplace type: On-site

Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!