Platform Analyst — Hybrid, Customer Contact Systems

Jetstar Airways; Melbourne; Ibrido; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Jetstar Airways is seeking a Platform Analyst to join the Customer & Corporate Technology team at our Docklands head office in Melbourne. You’ll help deliver, enhance and operate our Customer Contact Systems, working with stakeholders, product owners and delivery teams to keep platforms reliable and aligned with customer needs.

You will translate business needs into actionable outcomes, support roadmaps and analyse platform performance to drive meaningful improvements across our contact

Competenze

• Experience in Platform Analysis, Business Analysis or Technology Operations in a complex environment.
• Proven ability to gather requirements and document processes for tech delivery in Agile.
• Strong analytical and problem-solving skills with data-driven recommendations.
• Excellent stakeholder engagement and collaboration across business, tech and vendors.
• Experience with enterprise platforms/tools such as Jira, Confluence, ServiceNow and MS 365; CRM or contact centre exposure is a plus.

Mansioni

• Support operation, enhancement and optimisation of Customer Contact Systems.
• Collaborate with business and tech stakeholders to gather requirements for platform enhancements.
• Analyze incidents, feedback and trends to improve experience and performance.
• Support roadmap execution, backlog refinement, testing and changes.
• Monitor platform performance and provide evidence-based improvements.
• Build relationships across technology, operations and vendor partners while supporting governance.

Conoscenze

Excellent stakeholder engagement

Analytical and problem-solving

Clear communication

Agile delivery experience

Strumenti

Jira

Confluence

ServiceNow

Microsoft 365

Descrizione del lavoro

Jetstar Airways is seeking a Platform Analyst to join the Customer & Corporate Technology team at our Docklands head office in Melbourne. You’ll help deliver, enhance and operate our Customer Contact Systems, working with stakeholders, product owners and delivery teams to keep platforms reliable and aligned with customer needs.

You will translate business needs into actionable outcomes, support roadmaps and analyse platform performance to drive meaningful improvements across our contact