Platform Administrator

Department of Education and Training of Australia; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

You will work with on-prem and cloud services, including AD, Exchange Online, M365, and Azure, across a global network. Note the role may require after-hours work and limited travel.

Responsibilities

• Provide day-to-day administration and third-level support for on-premises and cloud services (Active Directory Domain Services, Privileged Identity Management, Exchange Online and hybrid Exchange, Microsoft 365, Azure Automation).
• Support, monitor, maintain and optimise Azure, M365 and other cloud SaaS solutions, while legacy platforms are modernised.
• Investigate and resolve complex incidents and escalations from ICT support teams.
• Perform tasks to support ICT projects and service improvements.
• Ensure systems are patched, maintained, monitored and secure.

Job description

THE ROLE:

Austrade is looking to fill an APS 6 Platform Administrator role within the Enterprise Platforms team.
The Enterprise Platforms team is responsible for the operation and support of a range of enterprise technology services, including identity and access management, Microsoft 365 (M365), Azure platform services and other cloud-based SaaS solutions.
The team supports Austrade staff across a global network spanning more than 50 countries and works closely with other technology teams to provide secure, reliable and fit‑for‑purpose services.
The Platform Administrator will undertake a mix of operational and project-based work. This includes providing third-level technical support, implementing changes and project deliverables, and ensuring the platforms under the team's responsibility remain secure, patched, maintained, healthy and appropriately configured.

Given our commitment to diversity and inclusion, Austrade actively encourages applications from people with disabilities, LGBTQIA+ people, women, and people with diverse linguistic and cultural backgrounds for all of our roles.

Duties Include:

• Providing day‑to‑day administration and third‑level support for on‑premises and cloud services, including but not limited to:
  • Active Directory Domain Services
  • Privileged Identity Management (PIM)
  • Exchange Online and hybrid Exchange
  • Microsoft 365 services
  • Azure Automation and other Azure platform services
• Supporting, monitoring, maintaining and optimising Microsoft Azure, M365 and other cloud‑based SaaS solutions, while supporting legacy platforms until they can be modernised or re‑platformed.
• Investigating and resolving complex technical incidents and escalations from other ICT support teams.
• Undertaking technical tasks and implementing changes required to support ICT projects and service improvements.
• Ensuring systems remain appropriately patched, maintained, monitored and configured to provide secure and reliable services.
• Implementing and maintaining security controls across cloud and on‑premises environments in accordance with ACSC guidance and Austrade's cyber security requirements.
• Developing and maintaining technical documentation, operational procedures and support documentation.
• Providing high‑quality technical support and advice to customers and stakeholders in a timely manner.
• Providing technical guidance and knowledge sharing to other members of the team and broader ICT support areas.
• Identifying opportunities to improve the security, reliability, automation and efficiency of platforms and operational processes.

Note: The role may provide opportunities to participate in after‑hours or on‑call support arrangements, with domestic or international travel required only in limited circumstances.

While we are aware people will utilise AI tools to assist with job applications, we need to see the candidate’s authentic responses to help us make a true assessment of the applicants applying.

CLOSING DATE:

Applications close at 11:30PM, Sunday, 11th October 2026 (AEDT).

ELIGIBILITY:

• Australian citizenship – our successful candidate must be an Australian citizen.
• Security clearance – our successful candidate is required to hold, or have the ability to obtain, and maintain a Negative Vetting Level 1 security clearance.
• Pre‑employment checks – your suitability for employment will be assessed through a pre‑employment screening process.

For more detailed information please view the Information Pack.

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Job Information Pack Opens in new window

In the spirit of reconciliation we acknowledge the Traditional Custodians of the country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.