Planning Support Officer

City of Ryde; Ryde; Hybrid; AUD 73,000 - 92,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexibility start/finish times

34.5 hours? weekly

Rostered day off

Long service leave after 5 years

Parental leave

Study assistance

Job summary

City of Ryde is seeking a Planning Support Officer to provide technical and administrative support for the NSW Planning Portal and planning processes. You will assist customers, consultants and internal stakeholders, manage records, process invoices and purchase orders, and help ensure enquiries are handled accurately and efficiently.

The role spans administration, systems and customer support, contributing to planning and development services across the City of Ryde.

Qualifications

• Strong administrative and records management skills.
• Experience in planning administration, development services, local government or government administration.
• Experience managing customer enquiries and stakeholder relationships.
• Strong computer literacy and experience using corporate systems and databases.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to manage competing priorities.
• A proactive approach and ability to work both independently and collaboratively.

Responsibilities

• Develop specialist NSW Planning Portal expertise.
• Contribute to planning and development outcomes across the City of Ryde.
• Diverse role combining administration, systems and customer support.
• Provide technical and administrative support for the NSW Planning Portal and related processes.
• Assist customers, consultants and internal stakeholders; manage planning-related records and documentation.
• Process invoices and purchase orders; ensure applications and enquiries are handled accurately and efficiently.

Skills

Administrative skills

Records management

Customer enquiries

Stakeholder relationships

Written and verbal communication

Attention to detail

Independent and collaborative work

Tools

Content Manager

TRIM

Job description

(internally known as Planning Portal Technical Support Officer)

Help deliver the planning services that support our growing community.

Are you a Planning Support Officer, Planning Portal Officer, Planning Administrator or Graduate Planner looking for your next opportunity?

Join the City of Ryde and play a key role in supporting the NSW Planning Portal and helping deliver efficient planning and development services to our community.

• Develop specialist NSW Planning Portal expertise
• Contribute to planning and development outcomes across the City of Ryde
• Diverse role combining administration, systems and customer support

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is one of Australia's most dynamic and rapidly evolving local government areas. Home to more than 130,000 residents, a thriving innovation economy centred around Macquarie Park, and vibrant local centres, Ryde continues to experience significant growth and transformation.

As our community grows, so does the demand for efficient and customer-focused planning services. This is an opportunity to join a collaborative team that plays an important role in supporting development outcomes and delivering high-quality services to residents, applicants and industry professionals.

About the Role

We're seeking a customer-focused and highly organised Planning Support Officer to join our Development Advisory and Insights team.

In this role, you'll provide technical and administrative support for the NSW Planning Portal and associated planning processes. You'll assist customers, consultants and internal stakeholders, manage planning-related records and documentation, process invoices and purchase orders, provide general administrative duties and help ensure applications and enquiries are handled accurately and efficiently.

Working across a range of planning systems and business processes, you'll play an important role in supporting the delivery of planning and development services across the City of Ryde.

About You

You're an organised and proactive professional who enjoys working with systems, solving problems and providing excellent customer service.

You have strong attention to detail, communicate confidently with a range of stakeholders and can manage competing priorities in a fast-paced environment. You're equally comfortable working independently and contributing to a collaborative team.

Most importantly, you're looking for an opportunity to build your planning knowledge and develop a long-term career within local government.

What You'll Bring

• Strong administrative and records management skills
• Experience in planning administration, development services, local government or government administration
• Experience managing customer enquiries and stakeholder relationships
• Strong computer literacy and experience using corporate systems and databases
• Excellent written and verbal communication skills
• High attention to detail and the ability to manage competing priorities
• A proactive approach and ability to work both independently and collaboratively

Highly Regarded

• Experience using the NSW Planning Portal
• Knowledge of development assessment, planning processes or building certification
• Experience within a Local Government planning or development services environment
• Experience using Content Manager or TRIM

Why Join Us?

This role offers a unique opportunity to build specialist expertise in the NSW Planning Portal while gaining valuable exposure to planning and development services within local government.

You'll be part of a supportive and collaborative team, gain experience working alongside planning professionals, and develop skills that can open future career opportunities in planning, development assessment and local government.

What We Offer

• Commitment to providing opportunities for work/life balance
• Hybrid work from home and office arrangements
• Flexibility regarding start and finish times
• Work 35 hours per week
• Accrue a rostered day off
• Long service leave after 5 years
• 18 weeks paid parental leave (for eligible employees)
• Three additional grant days over the Christmas period
• Annual performance reviews and Award increases
• Study assistance and professional development opportunities
• Opportunity to join Fitness Passport
• Various health and wellbeing initiatives
• Collaborative and values-driven workplace culture

Your commencing annual salary will range from $73,267.92 to $91,584.90 + Superannuation, dependent on your skills, experience and qualifications.

Closing Date: 23rd September 2026 at 11:30PM

For further information, please refer to the Position Description or contact David Rohloff on [phone] for a confidential discussion.