Planning Portal Specialist & Admin Support

City of Ryde; Ryde; Hybrid; AUD 73,000 - 92,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexibility start/finish times

34.5 hours? weekly

Rostered day off

Long service leave after 5 years

Parental leave

Study assistance

Job summary

City of Ryde is seeking a Planning Support Officer to provide technical and administrative support for the NSW Planning Portal and planning processes. You will assist customers, consultants and internal stakeholders, manage records, process invoices and purchase orders, and help ensure enquiries are handled accurately and efficiently.

The role spans administration, systems and customer support, contributing to planning and development services across the City of Ryde.

Qualifications

• Strong administrative and records management skills.
• Experience in planning administration, development services, local government or government administration.
• Experience managing customer enquiries and stakeholder relationships.
• Strong computer literacy and experience using corporate systems and databases.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to manage competing priorities.
• A proactive approach and ability to work both independently and collaboratively.

Responsibilities

• Develop specialist NSW Planning Portal expertise.
• Contribute to planning and development outcomes across the City of Ryde.
• Diverse role combining administration, systems and customer support.
• Provide technical and administrative support for the NSW Planning Portal and related processes.
• Assist customers, consultants and internal stakeholders; manage planning-related records and documentation.
• Process invoices and purchase orders; ensure applications and enquiries are handled accurately and efficiently.

Skills

Administrative skills

Records management

Customer enquiries

Stakeholder relationships

Written and verbal communication

Attention to detail

Independent and collaborative work

Tools

Content Manager

TRIM

Job description

City of Ryde is seeking a Planning Support Officer to provide technical and administrative support for the NSW Planning Portal and planning processes. You will assist customers, consultants and internal stakeholders, manage records, process invoices and purchase orders, and help ensure enquiries are handled accurately and efficiently.

The role spans administration, systems and customer support, contributing to planning and development services across the City of Ryde.